List of Known Issues, Descriptions, Solutions, Timing

Scaler 3 Support Known Issues
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This is a current list of Known Issues in Scaler v3.1:

Issue Description Solution When will it be Addressed?
Error 2 message during plugin scan on Windows This is a Windows permissions issue regarding items within the Scaler 3 folder Assign full rights for current user to C:\ProgramData\Scaler Music\Scaler 3 folder via right click - properties - general - security tab. Or for temporary fix run Scaler 3 standalone app via right click - run as administrator Currently being investigated
Windows Installation Failure – Manual Path Conflict The manual fails to install to Users\Public\Documents on some Windows systems. Disable OneDrive or see below article. No code fix planned – user config required
Audio Export Hangs When Using Two or More Instances of 3rd Party Instruments Audio export hangs before 100% completion when using multiple instances of certain 3rd party instruments across multiple tracks. Expected October
Drag and Drop to NI Maschine Unable to Drag and Drop to NI Maschine Expected October
Keys Lock Not Responding Fast Enough to Chord Changes. Keys Lock Not Responding Fast Enough to Chord Changes. Expected October
MIDI Output Doesn’t Record When VST/VST3 is Inserted on Track When using the MIDI Channel Out feature to record MIDI onto a separate track, no MIDI data is recorded if a VST or VST3 insert effect is loaded on the Scaler track. This issue does not occur with AU insert effects. Currently being investigated
Track Audio Output Muted with Certain VST3 Effects Audio output is muted when specific VST3 audio effects are added to a track in either VST3 plugin or standalone mode on Windows. Currently being investigated
Activation Error - “Couldn’t Activate License” Some users receive an error stating, “Couldn’t Activate License: Could not read or write license file. This is a trial version of Scaler 3, you have 0 days remaining,” possibly due to OS permissions preventing file access. Currently being investigated
Certain Motions Incomplete Some Performances are incomplete in contrast to GUI representation. Currently being investigated
Preset Favourites Not Saved via Favourites Button on Header Favouriting presets via the Header > Preset Indicator > Favourites Button does not persist the selection. Favourites are only saved correctly when selected from within the Main Preset Browser. Currently being investigated
Suggest Chords with Minimize Movement engaged cuts off chords with no 3rds or fifths. When Minimize Movement is enabled in Suggest Mode, some of the suggested chords with no 3rds or fifths are cut off prematurely. Currently being investigated
Voicing Grouping Reduces MIDI Output Velocity With Voicing Grouping enabled, the UI Velocity (improved and renamed to Default Velocity in the impending 3.1 update) is not applied correctly: previewed chords and BIND-triggered notes output at lower velocities than those set in the Playback menu or received from MIDI input. Currently being investigated
Cannot replace chords with non-1-bar lengths (unless dragging from main track) Chords cannot be replaced on the main track when they are shorter or longer than 1 bar in length – unless the replacement is dragged from the main track itself. A temporary workaround is to drag chords to an empty space in the main track first. Then replace/swap from there. Currently being investigated
Chord Follow Playing at Different Octaves Than Main Track In some cases, the Chord Follow Track may play chords in a different octave than the Main Track. Currently being investigated

Instructions for a clean Install:

Mac - Clean Install:

  • Delete the standalone state file in this folder: /Users/[NAME]/Library/Application Support/Scaler 3.settings
  • Delete the personalised files in this folder: /Users/[NAME]/Library/Scaler Music/Scaler 3
  • Delete the shared user files in this folder: /Users/Shared/Scaler Music/Scaler 3
  • Reinstall.

Tip: The Library folder is hidden by default. To access it, open Finder, click Go in the menu bar, and hold the Option (⌄) key to reveal Library.

PC - Clean Install:

  • Delete the standalone state file in this folder: C:\Users[NAME]\AppData\Roaming\Scaler 3\ Scaler 3.settings
  • Delete the personalised files in this folder: C:\ProgramData\Scaler Music\Scaler 3
  • Delete the shared user files in this folder: C:\Users\Public\Documents\Scaler Music\Scaler 3
  • Reinstall.

Tip: The AppData folder is hidden by default. To access it, you can either:

  • Type %AppData% in the File Explorer address bar and press Enter to go directly to the Roaming folder
  • Or navigate to C:\Users[USERNAME] and make sure “Hidden items” is checked in the View tab

Users may also remove the actual plugin binary files for VST/VST3/AU/AAX. However if you reinstall with your DAWs closed, these should be overwritten when reinstalling.

*Article referenced above for ‘Windows Installation Failure – Manual Path Conflict’ is here.

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