This is a current list of Known Issues in Scaler v3.1:
| Issue | Description | Solution | When will it be Addressed? |
|---|---|---|---|
| Error 2 message during plugin scan on Windows | This is a Windows permissions issue regarding items within the Scaler 3 folder | Assign full rights for current user to C:\ProgramData\Scaler Music\Scaler 3 folder via right click - properties - general - security tab. Or for temporary fix run Scaler 3 standalone app via right click - run as administrator | Currently being investigated |
| Windows Installation Failure â Manual Path Conflict | The manual fails to install to Users\Public\Documents on some Windows systems. | Disable OneDrive or see below article. | No code fix planned â user config required |
| Strumming Slows Down and Falls Out of Time Over Successive Bars | The timing of strums becomes increasingly delayed with each successive bar. The strum starts in time initially but slows down at the beginning of each new bar, resulting in noticeable timing drift and a performance that is out of sync. | Expected mid to late July | |
| Bind does not work on detected chords added to Section A | Bind is not functioning for detected chords added to Section A, but it does work as expected with Chord Sets added to Section A. | Expected mid to late July | |
| Sidebar Motions selector not appearing for most Expressions, appears for Articulations. | The selector (< >) is missing for Bass, Phrases, Melody, Sequences, and Strummed Sequences. | Temporary workaround: splitting a clip will force the selector to appear for subsequent clips. | Expected mid to late July |
| âDisconnect From Live Syncâ Popup Appears Unexpectedly. | Scaler 3 occasionally shows a âBreak Sync?â dialog even when no sync changes have occurred. This typically happens on project load, but can also occur when clicking tracks, including tracks that donât contain Scaler. | Expected mid to late July | |
| Suggest âDetect Modeâ / âAll Scalesâ / MIDI Detectâ Updates the scale name but not the scale list | Expected mid to late July | ||
| Project Corruption in various DAWs | Expected mid to late July | ||
| User Presets Cause Crash | Expected mid to late July | ||
| Standalone Wonât Open / Crashes on Launch | Expected mid to late July | ||
| Synced instances show âDisconnect From Live Syncâ popup unexpectedly | Expected mid to late July | ||
| Consistent crash when using Undo via Modulation > Secondary Scale | Expected mid to late July | ||
| âScale White Keysâ Keys Lock mode not sending Mod wheel data | Expected mid to late July | ||
| Clicking on a single note within a Bass or Chord follow track results in that note visually sticking across all tracks. | Expected mid to late July | ||
| Chord note length in MIDI editor not displaying correctly in odd time signatures e.g. 3/4, 5/4, 6/8 | Expected mid to late July | ||
| MIDI Detection not identifying as a new chord when a note is carried over from last chord | Expected mid to late July | ||
| MIDI Capture does not record Section C internal play (DAW Sync Chord Trigger) | Expected mid to late July | ||
| New session does not adopt DAW time signature if not 4/4. | Expected mid to late July | ||
| Audio Export Hangs When Using Two or More Instances of 3rd Party Instruments | Audio export hangs before 100% completion when using multiple instances of certain 3rd party instruments across multiple tracks. | Expected October | |
| Drag and Drop to NI Maschine | Unable to Drag and Drop to NI Maschine | Expected October | |
| Strumming | Direction | Calls up incorrect menu / not operable | Expected October | |
| Keys Lock Not Responding Fast Enough to Chord Changes. | Keys Lock Not Responding Fast Enough to Chord Changes. | Expected October | |
| MIDI Output Doesnât Record When VST/VST3 is Inserted on Track | When using the MIDI Channel Out feature to record MIDI onto a separate track, no MIDI data is recorded if a VST or VST3 insert effect is loaded on the Scaler track. This issue does not occur with AU insert effects. | Currently being investigated | |
| Track Audio Output Muted with Certain VST3 Effects | Audio output is muted when specific VST3 audio effects are added to a track in either VST3 plugin or standalone mode on Windows. | Currently being investigated | |
| Activation Error - âCouldnât Activate Licenseâ | Some users receive an error stating, âCouldnât Activate License: Could not read or write license file. This is a trial version of Scaler 3, you have 0 days remaining,â possibly due to OS permissions preventing file access. | Currently being investigated | |
| Certain Motions Incomplete | Some Performances are incomplete in contrast to GUI representation. | Currently being investigated | |
| Main Track Motions donât always update when changed | Attempting to change Motions on the Main Track using the browser or the previous/next buttons doesnât always update the motion as expected. This issue seems to occur more frequently with Bass and Sequence motion types, although it may be influenced by the specific path or sequence of selections the user has taken. | Toggling the Motion off and on again forces the correct update. | Currently being investigated |
| Preset Favourites Not Saved via Favourites Button on Header | Favouriting presets via the Header > Preset Indicator > Favourites Button does not persist the selection. Favourites are only saved correctly when selected from within the Main Preset Browser. | Currently being investigated | |
| Suggest Chords with Minimize Movement engaged cuts off chords with no 3rds or fifths. | When Minimize Movement is enabled in Suggest Mode, some of the suggested chords with no 3rds or fifths are cut off prematurely. | Currently being investigated | |
| Voicing Grouping Reduces MIDI Output Velocity | With Voicing Grouping enabled, the UI Velocity (improved and renamed to Default Velocity in the impending 3.1 update) is not applied correctly: previewed chords and BIND-triggered notes output at lower velocities than those set in the Playback menu or received from MIDI input. | Currently being investigated | |
Instructions for a clean Install:
Mac - Clean Install:
- Delete the standalone state file in this folder: /Users/[NAME]/Library/Application Support/Scaler 3.settings
- Delete the personalised files in this folder: /Users/[NAME]/Library/Scaler Music/Scaler 3
- Delete the shared user files in this folder: /Users/Shared/Scaler Music/Scaler 3
- Reinstall.
Tip: The Library folder is hidden by default. To access it, open Finder, click Go in the menu bar, and hold the Option (â„) key to reveal Library.
PC - Clean Install:
- Delete the standalone state file in this folder: C:\Users[NAME]\AppData\Roaming\Scaler 3\ Scaler 3.settings
- Delete the personalised files in this folder: C:\ProgramData\Scaler Music\Scaler 3
- Delete the shared user files in this folder: C:\Users\Public\Documents\Scaler Music\Scaler 3
- Reinstall.
Tip: The AppData folder is hidden by default. To access it, you can either:
- Type %AppData% in the File Explorer address bar and press Enter to go directly to the Roaming folder
- Or navigate to C:\Users[USERNAME] and make sure âHidden itemsâ is checked in the View tab
Users may also remove the actual plugin binary files for VST/VST3/AU/AAX. However if you reinstall with your DAWs closed, these should be overwritten when reinstalling.
*Article referenced above for âWindows Installation Failure â Manual Path Conflictâ is here.