List of Known Issues, Descriptions, Solutions, Timing

Scaler 3 Support Known Issues
1

This is a current list of Known Issues in Scaler 3 1.0.7:

Issue Description Solution When will it be Addressed?
Clicking on Clips Causes Hung Note Clicking on a Clip in the Arrange Page causes a note to hang Click on MIDI Panic Button in Scaler 3 3.1 Expected May 28
Strumming | Direction Calls up incorrect menu / not operable 3.1 Expected May 28
Activation Field Case Sensitivity Activation field incorrectly omits letters and adds numbers for some languages, causing activation failures for some users. 3.1 Expected May 28
Windows Installation Failure – Manual Path Conflict The manual fails to install to Users\Public\Documents on some Windows systems. Disable OneDrive or see below article. No code fix planned – user config required
With DAW Sync Off, Loop Causes Unresponsive Play/Stop on Plugin Reopen If an internal loop is playing with DAW sync turned off, closing and reopening the plugin makes the Stop button unresponsive and the Play button non-functional. 3.1 Expected May 28
DAW Sync not behaving correctly in 6/8 Does not Sync correctly in DAW Sync Play mode when time signature is set to 6/8 3.1 Expected May 28
Bind does not work on detected chords added to Section A Bind is not functioning for detected chords added to Section A, but it does work as expected with Chord Sets added to Section A. 3.1 Expected May 28
Drag and Drop to NI Maschine Unable to Drag and Drop to NI Maschine Currently being investigated
Track Audio Output Muted with Certain VST3 Effects Audio output is muted when specific VST3 audio effects are added to a track in either VST3 plugin or standalone mode on Windows. Currently being investigated
Activation Error - “Couldn’t Activate License” Some users receive an error stating, “Couldn’t Activate License: Could not read or write license file. This is a trial version of Scaler 3, you have 0 days remaining,” possibly due to OS permissions preventing file access. Currently being investigated
Certain Motions Incomplete Some Performances are incomplete in contrast to GUI representation. Currently being investigated
Error 2 message during plugin scan on Windows This is a Windows permissions issue regarding items within the Scaler 3 folder Assign full rights for current user to C:\ProgramData\Scaler Music\Scaler 3 folder via right click - properties - general - security tab. Or for temporary fix run Scaler 3 standalone app via right click - run as administrator Currently being investigated
3rd party instruments not retained in Studio One upon project. 3rd party instruments not retained in Studio One upon project reload. Currently being investigated
Keys Lock Not Responding Fast Enough to Chord Changes. Keys Lock Not Responding Fast Enough to Chord Changes. Currently being investigated
MIDI Output Doesn’t Record When VST/VST3 is Inserted on Track When using the MIDI Channel Out feature to record MIDI onto a separate track, no MIDI data is recorded if a VST or VST3 insert effect is loaded on the Scaler track. This issue does not occur with AU insert effects. Currently being investigated

Instructions for a clean Install:

Mac - Clean Install:

  • Delete the standalone state file in this folder: /Users/[NAME]/Library/Application Support/Scaler 3.settings
  • Delete the personalised files in this folder: /Users/[NAME]/Library/Scaler Music/Scaler 3
  • Delete the shared user files in this folder: /Users/Shared/Scaler Music/Scaler 3
  • Reinstall.

Tip: The Library folder is hidden by default. To access it, open Finder, click Go in the menu bar, and hold the Option (⌄) key to reveal Library.

PC - Clean Install:

  • Delete the standalone state file in this folder: C:\Users[NAME]\AppData\Roaming\Scaler 3\ Scaler 3.settings
  • Delete the personalised files in this folder: C:\ProgramData\Scaler Music\Scaler 3
  • Delete the shared user files in this folder: C:\Users\Public\Documents\Scaler Music\Scaler 3
  • Reinstall.

Tip: The AppData folder is hidden by default. To access it, you can either:

  • Type %AppData% in the File Explorer address bar and press Enter to go directly to the Roaming folder
  • Or navigate to C:\Users[USERNAME] and make sure “Hidden items” is checked in the View tab

Users may also remove the actual plugin binary files for VST/VST3/AU/AAX. However if you reinstall with your DAWs closed, these should be overwritten when reinstalling.

*Article referenced above for ‘Windows Installation Failure – Manual Path Conflict’ is here.

6 Likes