This is a current list of Known Issues in Scaler 3 1.0.7:
Issue | Description | Solution | When will it be Addressed? |
---|---|---|---|
Clicking on Clips Causes Hung Note | Clicking on a Clip in the Arrange Page causes a note to hang | Click on MIDI Panic Button in Scaler 3 | 3.1 Expected May 28 |
Strumming | Direction | Calls up incorrect menu / not operable | 3.1 Expected May 28 | |
Activation Field Case Sensitivity | Activation field incorrectly omits letters and adds numbers for some languages, causing activation failures for some users. | 3.1 Expected May 28 | |
Windows Installation Failure â Manual Path Conflict | The manual fails to install to Users\Public\Documents on some Windows systems. | Disable OneDrive or see below article. | No code fix planned â user config required |
With DAW Sync Off, Loop Causes Unresponsive Play/Stop on Plugin Reopen | If an internal loop is playing with DAW sync turned off, closing and reopening the plugin makes the Stop button unresponsive and the Play button non-functional. | 3.1 Expected May 28 | |
DAW Sync not behaving correctly in 6/8 | Does not Sync correctly in DAW Sync Play mode when time signature is set to 6/8 | 3.1 Expected May 28 | |
Bind does not work on detected chords added to Section A | Bind is not functioning for detected chords added to Section A, but it does work as expected with Chord Sets added to Section A. | 3.1 Expected May 28 | |
Drag and Drop to NI Maschine | Unable to Drag and Drop to NI Maschine | Currently being investigated | |
Track Audio Output Muted with Certain VST3 Effects | Audio output is muted when specific VST3 audio effects are added to a track in either VST3 plugin or standalone mode on Windows. | Currently being investigated | |
Activation Error - âCouldnât Activate Licenseâ | Some users receive an error stating, âCouldnât Activate License: Could not read or write license file. This is a trial version of Scaler 3, you have 0 days remaining,â possibly due to OS permissions preventing file access. | Currently being investigated | |
Certain Motions Incomplete | Some Performances are incomplete in contrast to GUI representation. | Currently being investigated | |
Error 2 message during plugin scan on Windows | This is a Windows permissions issue regarding items within the Scaler 3 folder | Assign full rights for current user to C:\ProgramData\Scaler Music\Scaler 3 folder via right click - properties - general - security tab. Or for temporary fix run Scaler 3 standalone app via right click - run as administrator | Currently being investigated |
3rd party instruments not retained in Studio One upon project. | 3rd party instruments not retained in Studio One upon project reload. | Currently being investigated | |
Keys Lock Not Responding Fast Enough to Chord Changes. | Keys Lock Not Responding Fast Enough to Chord Changes. | Currently being investigated | |
MIDI Output Doesnât Record When VST/VST3 is Inserted on Track | When using the MIDI Channel Out feature to record MIDI onto a separate track, no MIDI data is recorded if a VST or VST3 insert effect is loaded on the Scaler track. This issue does not occur with AU insert effects. | Currently being investigated |
Instructions for a clean Install:
Mac - Clean Install:
- Delete the standalone state file in this folder: /Users/[NAME]/Library/Application Support/Scaler 3.settings
- Delete the personalised files in this folder: /Users/[NAME]/Library/Scaler Music/Scaler 3
- Delete the shared user files in this folder: /Users/Shared/Scaler Music/Scaler 3
- Reinstall.
Tip: The Library folder is hidden by default. To access it, open Finder, click Go in the menu bar, and hold the Option (â„) key to reveal Library.
PC - Clean Install:
- Delete the standalone state file in this folder: C:\Users[NAME]\AppData\Roaming\Scaler 3\ Scaler 3.settings
- Delete the personalised files in this folder: C:\ProgramData\Scaler Music\Scaler 3
- Delete the shared user files in this folder: C:\Users\Public\Documents\Scaler Music\Scaler 3
- Reinstall.
Tip: The AppData folder is hidden by default. To access it, you can either:
- Type %AppData% in the File Explorer address bar and press Enter to go directly to the Roaming folder
- Or navigate to C:\Users[USERNAME] and make sure âHidden itemsâ is checked in the View tab
Users may also remove the actual plugin binary files for VST/VST3/AU/AAX. However if you reinstall with your DAWs closed, these should be overwritten when reinstalling.
*Article referenced above for âWindows Installation Failure â Manual Path Conflictâ is here.