UPDATE: THIS ISSUE WAS SOLVED WITH HELP FROM DAVIDE.
So I downloaded and obtained my serial fine, but on trying to activate the standalone, it claimed “Couldn’t activate license: Could not connect to activation server…” and declared it to be in 14 day trial mode.
If it couldn’t connect to the server, why have my 3 activations dropped to 2?
Clearly it DID connect but there is a problem in the site/server’s response. Otherwise, the number of activations would still be 3.
As it is I am a loyal three-time purchaser feeling disenchanted because it is a complete stuff-up to launch site activation counts without basic means for users to correct server-end errors e.g. a deactivation process. It feels either indifferent or amateur.
Not only have I had to jump through hoops to set up a scaler account, but also a separate one for the forum to make any kind of comment. You guys really need to streamline and reduce steps for consumers. We are doing you the favour of supporting your work and paying for it.
I daren’t try activation again as if it goes wrong, as others have reported, I will be on the last activation count WITHOUT HAVING EVER ACTIVATED THE THING I PAID YOU FOR.
Welcome to the community @Carub
Don’t be unhappy. There were activation issues and download issues with the overwhelming demand from tens of thousands of people trying to upgrade at the same time.
We’ve managed to fix those. And if I get this correct you have the issue of one missing activation? So you are using it, 2 activations left but we owe you an activation? Just create a ticket, at support and we will give you 3 back. We’d appreciate some patience and apologise for making you grumpy!
Following my original post and your reply, I can update that I have now tried 3 activations to get just the one working out of trial mode. All 3 failed after reboots and your site My Products page now assumes I have 3 activated and running out of trial mode.
I suspect an activation via server problem remains as my last attempt was only moments ago.
It seems strange that a failed activation attempt gets registered as activated, rather than Scaler 3 offering a retry button if it is in trial mode still.
EDIT: PROBLEM NOW SOLVED WITH ASSISTANCE FROM DAVIDE.
Just to update on this saga … Davide has requested details to reset the activations. It came through as an email notification of a forum reply, the reply address being a Scaler notifications address. I am not sure if that feeds into this forum somehow. Maybe it is private, maybe not. I have asked for confirmation the reply is private so I can then give the details needed. I don’t want to post them publicly and then have someone else piggyback my purchase somehow.
It is only for a reset of the 3 activation errors at server end, I think, so after that it will be a question of whether Scaler 3/server now accepts the code I have been given by the Scaler site.
Having grumbled at technical glitches which prevented activation of Scaler 3, it seems only fair to post a big THANK YOU to Davide for helping to bypass the gremlins and set me on course to enjoying the wonders of Scaler 3.
What was the solution? I am also experiencing this issue. Purchased from Plugin Boutique, and I also have had the "Couldn’t Activate Licence: Activation has been reached for this key. This is a trial version of Scaler 3; you have 0 days remaining. I reached out via the support ticket, and three new keys were issued to me, but now I have the Couldn’t Activate Lincense: Could not read or write license file. This is a trial version of Scaler 3; you have 0 days remaining.
Sorry to read that. How frustrating. It is definitely an activation system which needs sorting before I buy any further update, despite mine having been sorted, because it makes the sureness of the purchase unreliable. Next time I will watch forums before buying to see if similar happens.
All I know is that Davide reset the number of activations and gave me a new serial code, so I wonder if the problem is with the serial codes. He got to it before Support answered my ticket.
Customers being able to access a deactivate button should be a priority now. A system misinterpreting failed activation attempts as activations necessitates this.
I hope you also have the issue sorted soon, or by now. Apologies for not replying sooner. I only just noticed your reply. Good luck.
Thank you, Carub. I am glad your issue was resolved. I am still in conversations with both Scaler and Plugin Boutique, and I am feeling defeated at this point. I will definitely do the same—check the forums prior to buying any music software tools, etc.
Still? How frustrating. I can only empathise … Again, I hope it gets sorted. It is not a good imprint to carry forward when a puchase you are excited about becomes a frustration.
Hi Davide, I have been unable to activate Scaler 3 since I purchased the Scaler 3/Scaler EQ package at Plugin Boutique on April 3. I’ve opened a ticket on the Scaler website, and meticulously followed the Support instructions, to no avail. I haven’t even been able to use the software as a trial, even though the software opens to a window that says “Couldn’t Activate License: Could not read or write license file. This is a trial version of Scaler 3, you have 0 days remaining.” I had 0 days from the initial install.
I am incredibly frustrated, and on the verge of cancelling my order.
Hi @Scapeghost, sorry to hear you’re experiencing this. It’s a known issue affecting a small number of users, listed on our Known Issues post, where you can track progress. We’re currently investigating and hope to have a fix very soon. Thanks for your patience.
Hi @Steven, it has now been over a month, and I am still unable to activate the software or even try the trial. I have been meticulous in following the directions provided by support, and waited for two rounds of updates. The latest failure has been with v1.0.6.
