Can't Activate Scaler 3 - Account email not received _ now locked out of the Scaler website

[riggsaok]

@riggsaok

Got it working by creating an account using Chrome browser - would not work with Firerfox.

There is a registartion code from Scaler that you get when you redeem it and that is what you use for the VST - NOT the Plugin Boutique code - that is just for the redeem.

[trevh1]

Same here… “Couldn’t Activate Licence: Could not connect to activation server This is a Trial Version of scaler 3, you have 12 days remaining” They have been getting back to me and have even reset the activations. But all attempts have still failed! Today they issued a new serial number but didn’t give me any activations. They suggest I connect to another network, use a mobile network, use a VPN. I don’t have those options… Their protection mechanism is so good that they’ve protected themselves from ever getting further purchases by me. Tomorrow afternoon I’m bringing PayPal into it and they can deal with Plugin Boutique instead because I('m tired of their endless excuses when they should be honouring their 14 day money back guarantee.

[davide]

Hi @trevh1 Sorry to hear your frustrations. The user you were replying to did resolve this and it was due to a firewall/security issue on his end.
We need to be able to communicate back to a server to verify your licence. Most software companies do. Unfortunately we can’t do anything about users specific setups protecting against these handshakes required. Please try and deactivate any firewall or security measures on your machine and if you can follow the instructions provided to you. It’s not nice to see people frustrated.

[trevh1]

Hi Davide,
I’ve had 6 previous attempts and the software message is cannot connect to the server, but it must have done so to use up the activations which were reset via the help desk. So now if I understand you correctly, after bringing in this change in the registration process and compounding the problem with limited activations, you’re now blaming me as a customer for using the same set up which always worked in the past with Scaler 1 & 2? Sorry but it’s Scaler that changed it’s setup policy without saying anything about it in the video promotion. Installing the new version should not entail turning off any basic security to accommodate Scaler’s problematic installation/registration process, I don’t do that with other software and I didn’t do it with Scaler 1 & 2. I’m at the stage where I just want my money back now from Plugin Boutique, I’ve wasted so much time following advice from Scaler Music’s help desk and Elliot at Plugin Boutique’s help desk is simply fobbing me off after initially promising a refund if I couldn’t get it to work. So I’m getting in touch with PayPal to get them to intervene, I’ve spent too much time on this. Scaler Music issued a new serial number yesterday but didn’t reset the activations, so that was a pointless waste of time too. Today they said we hope the refund goes well, in other words they help any further.