Hello,
I believe I redeemed my plugin boutique upgrade serial number but no email confirmation was sent back to me from Scaler Music so I am unable to sign in to the account I created.
Hi @Bodhisattva007 You shouldn’t need an email confirmation. Just log in to your account with your email and password you used when registering. You should have Scaler 3 and license in your Dashboard.
I am trying to create an account to redeem Scaler 3 but all I get is message “Thanks for contacting us! We will get in touch with you shortly.” How to fix this? I have tried different web browsers, phone, laptop but no luck.
Hi kricho, I’ve sent you a DM. Cheers
Hi Steven,
I have the same issue can’t create an account, get the message "Thanks for contacting us! We will get in touch with you shortly.”
Same here. I even had to re-register on the forum to be able to post here (I already had a forum login since Scaler 1).
[EDIT:] The old forum was a different URL, so that explains that!
Hi @rogerm and @jsr, I’ve sent you both a DM.
If this happens for anyone else, please DM me with the email address you used when trying to create an account. Also, any extra details you can share — like which browser you’re using, whether you’re using a VPN, if you have any ad blockers or extensions running, or anything else notable that might help us figure out why this is affecting a small number of people. Cheers.
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ALSO…Hi
Purchased Scaler 3 though Plugin Boutique
Tried to Redeem by opening an account - confirmation email did not arrive and now I am locked out of the scaler website.
Please advise
Thanks Andrea
Hi Andrea. Welcome to the community.
First of all, did you search in your spam or deleted items folder?
Also, by any chance , is you browser Firefox?
According to some users, Firefox is not compatible, but Chrome is.
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HI Miki,
thank you for your infos!
First from my side: Are you from the official scaler support or a forum user?
Or can you please give me a contact email to the support?
I can’t find the email on the scaler website before account registration 
My Info:
I registered the forum after trying to register a scaler music account with firefox.
As you see I´m in the forum …that worked via firefox.The acount registration:
Did not work..
I also subscribed the mailinglist in the last night.and did not receive anything until now.
18 hours later:
DId not work..
I now registered a second email with crome browser and subscribed the mailing list.
Im waiting… nothing happens 
DOes not work!
So I think I need some help from the scaler suport..
.
Greets & Thanks Andrea
.
I am a user and a moderator, not from official Scaler support. So I help the other users as much as I can 
Be sure that the team reads all the posts and they will answer you.
@Tristan and @davide can you help this user?
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Hi @AndreaB, I’ve sent you a DM.
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HI Steven I answered your mail.
Thanks
Hi Steven,
my account is created, password ist changed and scaler 3 is now installed and activated and
works.
Thank you very much for the support!
Greets Andrea
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