Scaler 3 is crashing Cubase Pro 14 (Mac OS Sequoia)

Scaler 2 Support Bug Reports
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1

I am running Cubase Pro 14. It has never crashed. Since adding Scaler 3 it has crashed three times in ten minutes, always immediately after I press a function in scaler 3 (e.g. muting or unmuting a track).

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Welcome to the forum @SNC Have you restarted your machine? If so follow these instructions:

Install the latest version (in your account scalermusic.com)

Mac - Clean Install:

  • Delete the standalone state file in this folder: /Users/[NAME]/Library/Application Support/Scaler 3.settings
  • Delete the personalised files in this folder: /Users/[NAME]/Library/Scaler Music/Scaler 3
  • Delete the shared user files in this folder: /Users/Shared/Scaler Music/Scaler 3
  • Reinstall.

PC - Clean Install:

  • Delete the standalone state file in this folder: C:\Users[NAME]\AppData\Roaming*Scaler 3.settings*
  • Delete the personalised files in this folder: C:\ProgramData\Scaler Music*Scaler 3*
  • Delete the shared user files in this folder: C:\Users\Public\Documents\Scaler Music*Scaler 3*
  • Reinstall.
    Users may also remove the actual plugin binary files for VST/VST3/AU/AAX. However if you reinstall with your DAWs closed, these should be overwritten when reinstalling.
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Hi

I’m facing the same issues. Did a clean install. Still crashing. At this point Scaler 3 is unusable for me.

I love this product, so it’s a tad frustrating. ( :

Kind regards

Darren (Wales, UK)

Cubase Pro 14
macOS Sequoia (M4 Max)

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Hi Darren - I’ve spoken to scaler support and I think there will be a less buggy update released in a month or so. I’m waiting for that and keeping my fingers crossed.

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I know “use a different product” posts aren’t that helpful, but as an alternative I’m using a combo of the old scaler 2 for some of the functions and chord genie by unison for the generative side. Annoying to spend the extra, but hey-ho.

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Hi SNC

Yes, David also responded to me super quickly, which is much appreciated cuz I was just about to tear the last few strands of my hair out! (lol)

So, here’s what I’ve done: Uninstalled the last version as instructed / rebooted / installed v3.1.0.5 / rebooted.

All I can do now is join you in crossing my fingers… : )

Kind regards

Darren
Wales, UK

7

I have the same issue. Crashing Cubase 14 a lot! Usually when trying to drag midi to DAW. Have done the clean install thing but no change. Very frustrating as the prog itself is brilliant and something I have used everyday since Scaler 1