Scaler Freezes when try to save in another hard disk

When i try to save a scaler project outside of “C:\ProgramData\Scaler Music\Scaler 3\Presets\Use”
it creates the save file and Scaler Freezes for ever. I have to force terminate Ableton through task manager. (scaler runs as VST inside Ableton)
Then the save file is 0 bytes after forcing Ableton to close.
I also tried to give everyone full access at the folder that i was trying to save but it had the same behavior.
The path name is d:\Music Projects\27 Mar 2025 Project\New Preset(3).s3p

This happens always i also tried to load a default preset “Dreamy Synthwave” without altering anything at scaler and it does the same thing.

I try to save it to a secondary hard disk (not external).

I also tried running Ableton as administrator and the same happens.

I move between several computers and use one external harddrive for instrument libraries and presets.
When I try to save user preset on external HD instead of deafault folder on C: ( Scaler Music\Scaler 3\Presets\User) the DAW chrashes.

I tried in Reaper 7.22 and Ableton lite 12. both crashes.

edit: Ok, so I see theres no way to open presets that are saved outside of default folder anyway?´ A feature for Scaler 3.1 maybe?

Scaler 3 is super btw!!

.

Win 10
Processor Intel(R) Core™ i7-4700HQ CPU @ 2.40GHz 2.40 GHz
RAM 16,0 GB
Lagring 894 GB SSD KINGSTON SA400S37960G
Grafikkort NVIDIA GeForce GTX 850M (2 GB), Intel(R) HD Graphics 4600 (113 MB)
Systemtyp 64-bitos, x64-baserad processor
ext drive Kingston SXS 1000R/2000G

Hi @omonymos,

I had a similar issue, but on Studio One, with Studio One freezing when I saved the preset.

I wasn’t aware that saving to a non-standard location was the issue but it may well be, as I saved the preset to another location outside of the default Scaler 3 preset user directory.

I also might add that I am not aware of how we are able to use presets if saved anywhere other than the non standard location, when I try and load a preset, I cannot browse anywhere, only choose a pre-determined location including the User location.

Regards,
Justin

I saved a preset in FL studio, than had a Scaler screen freeze. After re-opening FL and scaler the preset previously saved had 0 information in it.

Hello @Lucian89

Just checking, have you installed the 3.0.1 Update?

Cheers.

@Steven,

I am not sure, but this sounds like a similar issue I am having. I tried saving a preset from within Scaler 3 audio version, but I saved the preset to a non-standard location. Am on Studio One Pro 7.

When I saved the preset, Studio One froze or hung and required me to kill it in task manager. When I tried opening the saved preset in Scaler 3 midi (VST3) the preset was empty like @Lucian89 reported.

I am using the latest version of Scaler 3, in my host it says Scaler 3 v1.0.2

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Hi @Lucian89. Did you try and save the preset outside of Scaler’s default location? Cheers

Yes sorry maybe i was not clear (English is not my main lang). The problem is that when i save a preset outside of Scalers default location everything freezes (Scaler & Ableton).

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No you’re fine, your message was clear. Thank you :slight_smile:

I just wanted to confirm if Lucian89 also saved the preset outside of Scaler’s default location. All good though, we’re investigating.

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