Hi
I open scaler 3 as a VST3 instrument. When finished, I close the project which crashes cubase 14.
I have several other projects, which do not include Scaler, it does not crash.
| Edition | Windows 11 Pro |
|---|---|
| Version | 24H2 |
| Installed on | 5/27/2025 |
| OS build | 26100.4202 |
| Experience | Windows Feature Experience Pack 1000.26100.107.0 |
Thx
Garry Jones
See attached.
That Windows 11 scaler clean install seemed to work.
Thx
Hi Garry – glad to hear that worked, and welcome to the forum.
Scaler 3 Version 3.0.7 crashed my win11Pro PC. I lost the whole project I was working on because of it.
Really sorry to hear – that’s understandably frustrating. Could you please attach the full crash report? That will help our devs get a clearer picture of what caused the issue. Thank you.
Sorry to be adding more fuel to the fire, but I am also having frequent crashes with both the standalone and plugin versions of the latest version of Scaler 3. I followed the instructions, above, for doing a clean install and that made no difference. I’m on a Mac Studio M1 Ultra with 128 GB or Ram running OS 15.5. My DAW is the latest version of Digital Performer 11.3.4.
As soon as I posted about my last crash in Bitwig, I tired to open the standalone app (so I can at least compose some things) and now the standalone app will not run-- it crashes immediately every time I try to open it. I reset my computer and the same result. I was able to find the following “Application Error” in the Event Viewer, hopefully this is helpful:
Faulting application name: Scaler 3.exe, version: 1.0.7.0, time stamp: 0x682376ea
Faulting module name: Scaler 3.exe, version: 1.0.7.0, time stamp: 0x682376ea
Exception code: 0xc0000409
Fault offset: 0x0000000000b813a9
Faulting process id: 0x3DF0
Faulting application start time: 0x1DBE31B729B67B6
Faulting application path: C:\Program Files\Scaler Music\Scaler 3\Scaler 3.exe
Faulting module path: C:\Program Files\Scaler Music\Scaler 3\Scaler 3.exe
Report Id: 5a7b58f7-f0c2-40f9-a7b2-23b5f4618176
Faulting package full name:
Faulting package-relative application ID:
Event Xml:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />
<EventID>1000</EventID>
<Version>0</Version>
<Level>2</Level>
<Task>100</Task>
<Opcode>0</Opcode>
<Keywords>0x8000000000000000</Keywords>
<TimeCreated SystemTime="2025-06-22T02:14:59.2395395Z" />
<EventRecordID>20882</EventRecordID>
<Correlation />
<Execution ProcessID="2828" ThreadID="6076" />
<Channel>Application</Channel>
<Computer>MUSICLAB</Computer>
<Security UserID="S-1-5-21-1323261720-3679434581-3960043247-1001" />
</System>
<EventData>
<Data Name="AppName">Scaler 3.exe</Data>
<Data Name="AppVersion">1.0.7.0</Data>
<Data Name="AppTimeStamp">682376ea</Data>
<Data Name="ModuleName">Scaler 3.exe</Data>
<Data Name="ModuleVersion">1.0.7.0</Data>
<Data Name="ModuleTimeStamp">682376ea</Data>
<Data Name="ExceptionCode">c0000409</Data>
<Data Name="FaultingOffset">0000000000b813a9</Data>
<Data Name="ProcessId">0x3df0</Data>
<Data Name="ProcessCreationTime">0x1dbe31b729b67b6</Data>
<Data Name="AppPath">C:\Program Files\Scaler Music\Scaler 3\Scaler 3.exe</Data>
<Data Name="ModulePath">C:\Program Files\Scaler Music\Scaler 3\Scaler 3.exe</Data>
<Data Name="IntegratorReportId">5a7b58f7-f0c2-40f9-a7b2-23b5f4618176</Data>
<Data Name="PackageFullName">
</Data>
<Data Name="PackageRelativeAppId">
</Data>
</EventData>
</Event>
Please let me know if there’s any additional info from that would be useful to help troubleshoot. Thanks.
I’ve never been able to run Scaler 3 for more than 3 mins in Bitwig (5.2.7) since intially intalling months ago–very frustrating as I’ve done the clean install over and over each time there’s been a new incremental release. Unfortunately, I still have the same issue each time making Scaler unusable, except in standalone mode (which I recently discovered).
Typically the crash occurs either when I load a preset (saved project that I managed to salvage before a crash) or when am on the arranger page and I select chords at the top (but I don’t think that is always the case).
I’m not sure how to find any specific system logs but was able to find errors in Bitwig’s log:
[2025-06-03 21:12:58.612 Scaler Music Scaler 3 8 info] Undoable change made in plug-in "Scaler 3: Change Global Motion"
[2025-06-03 21:16:35.358 notifications info] Saving project 2025-6-3...:
[2025-06-03 21:27:51.847 Scaler Music Scaler 3 8 error] Plug-in crashed
[2025-06-03 20:51:00.345 Scaler Music Scaler 3 8 info] Undoable change made in plug-in "Scaler 3: Change Bind Zone"
[2025-06-03 20:52:06.086 Scaler Music Scaler 3 8 info] Undoable change made in plug-in "Scaler 3: Change Bind Zone"
[2025-06-03 21:08:43.416 Scaler Music Scaler 3 8 error] Plug-in crashed
[2025-06-03 21:12:58.612 Scaler Music Scaler 3 8 info] Undoable change made in plug-in "Scaler 3: Change Global Motion"
[2025-06-03 21:16:35.358 notifications info] Saving project 2025-6-3...:
[2025-06-03 21:27:51.847 Scaler Music Scaler 3 8 error] Plug-in crashed
THe info above was from a few weeks ago-I forgot to post. Since then I am still unable to run Scaler 3 in Bitwig. I’ve been able to run it in standalone mode. After doing that successfully yesterday, however, I just loaded a new project and as soon as I opened the saved preset to continue working on the track in Bitwig, Scaler crashed. Here’s the recent crash info in the Bitwig log:
[2025-06-21 18:51:29.859 Scaler Music Scaler 3 7 info] Started loading plug-in (0 queued)
[2025-06-21 18:51:29.859 float-document-master info] Loaded 0 of 1 plug-ins
[2025-06-21 18:51:29.860 float-document-master info] FloatDocument.isEngineReadyChanged(true->false)
[2025-06-21 18:51:29.862 notifications info] Loading plugins...:
[2025-06-21 18:51:32.144 Scaler Music Scaler 3 7 info] Engine loaded plug-in
[2025-06-21 18:51:32.144 Scaler Music Scaler 3 7 info] Finished loading plug-in (0 queued)
[2025-06-21 18:51:32.144 float-document-master info] Loading all plug-ins took 2285 ms
[2025-06-21 18:51:32.144 float-document-master info] Loaded 1 of 1 plug-ins
[2025-06-21 18:51:32.145 float-document-master info] FloatDocument.isEngineReadyChanged(false->true)
[2025-06-21 18:51:41.961 Scaler Music Scaler 3 7 error] Plug-in crashed
[2025-06-21 18:51:41.962 float-document-master info] FloatDocument.isEngineReadyChanged(true->false)
Hoping someone can help me get things up and running finally. Please let me know if there is more useful logs/info I can provide to figure this out (and where to find them). Thanks!!
Using Scaler 3.1.0.7 with Cubase Pro 14.0.32.
Just doing some editing in scaler there and I got the "serious error’ message.
Cubase 14.0.32 64bit2025.6.24 0.48.28.116.dmp (6.0 MB)
Hi @macster. Thanks for the report - I moved your post here. Please try a clean install to Scaler 3.1 to see if that resolves the error for you. If the problem persists, feel free to share the .dmp here and our dev team will investigate. Cheers.
Unfortunately, after installing Scaler 3.1, it crashes when I launch it from my DAW.
This happened with all DAWs, including Ableton 12, Cubase 14, and FL-Studio.
Is this only happening with the Japanese version of the DAW?
I’ll wait for a patch.