Scaler 3.2 crashing Nuendo 14.0.41

Scaler 3 Support Bug Reports
1

I’ve just installed Scaler 3.2 and it is crashing Nuendo14 (W11 latest build).

I drag it into N14 or add via track inspector and both ways crash N14.

The standalone version works fine.

After the crash, N14 puts the Scaler VST3 file into the Blocklist. If I try to reactivate the VST file,

I get an error message stating that reactivation failed.

I’ve been a Scaler user for a couple of years and haven’t had any major issues like this before.

Any other Nuendo 14 users having this problem (or Cubase 14 for that matter),

Suggestions would be gratefully appreciated before I go back to version 3.1.3.

Cheers,

Garry

1
11660×1004 162 KB

2

Update:

I’ve now found a workable way to use Scaler 3.2. It’s not ideal but will do until hopefully there is a fix at some point.

I deleted Scaler 3.2 and cleared all files and folders, including any registry entries. After I ran a clean install, the problem was still there. I then reactivated the VST3 and forced a rescan in N14. I can now drag Scaler into the N14 project window, however, when closing N14, the Scaler will then be dumped into the ‘Blocklist’. Although, every time I open N14, I have to reactivate and rescan within N14. Oddly enough, after doing this and Scaler 3.2 is loaded and working, it still shows up in the blocklist?

Scaler 3.2B
Scaler 3.2B1905×1069 341 KB

3

Similar problem here on latest Nuendo. I have just repaved my W11 PC so all is clean.

I installed without VST2 and AAX and vst3 was placed in blocklist and not appearing as an instrument. I tried unblocking and rescanning etc., but it still ended up in block list.

I had also done the uninstall (lazy version) by deleting various files and reinstalled with VST2 and AAX enabled this time but that hasn’t helped and now Nuendo crashes

EventViewer details are:

Faulting application name: Nuendo14.exe, version: 14.0.41.374, time stamp: 0x6928c6fd
Faulting module name: ucrtbase.dll, version: 10.0.26100.7019, time stamp: 0x55eee9bf
Exception code: 0xc0000005
Fault offset: 0x0000000000018492
Faulting process id: 0xB00
Faulting application start time: 0x1DC6CF1AD025028
Faulting application path: C:\Program Files\Steinberg\Nuendo 14\Nuendo14.exe
Faulting module path: C:\WINDOWS\System32\ucrtbase.dll
Report Id: ab8721a0-808a-4a1e-acc7-498bdab9c370
Faulting package full name:
Faulting package-relative application ID:

I also got a crash on Studio One latest version together with exceptions from PluginScanner

I will try your approach with registry etc., but am more inclined possibly to go back to an earlier version and wait while something is fixed

4

In the end I went back to the download on PluginBoutique which is an earlier version of 3. All working now. The latest version was causing problems in S1 also so need to move on… Happy to help if I can with later tests.

Brian

5

Hi @gwcmusic & @jbfurlong,

Apologies for the delayed response. Just a quick follow-up: a couple of updates have been released since your reports in this thread, including general stability improvements across several DAWs, as well as a Windows-specific fix related to Scaler startup on some systems.

The latest version is Scaler 3.2.2. If you get a chance to update, please let us know if it helps. Cheers.