Hello Scaler Music Support,
I’m experiencing a GUI rendering issue with Scaler 3.2.0 in my DAW. The plugin loads, but the UI is mostly black (only a small top/header/logo area is visible). This makes Scaler unusable.
Product:
- Scaler 3 version: 3.2.0
- DAW: Fender Studio 8 Pro (Windows)
Issue:
- What happens: Scaler 3 window opens but the main UI does not render (black screen).
- Expected: Full Scaler 3 interface should display normally.
- Frequency: Always (reproducible)
Reproduction steps:
- Launch Fender Studio 8 Pro.
- Insert Scaler 3 (plugin) on a track and open the UI.
- Result: UI stays black / not rendered (only header/logo area visible).
System information (from DxDiag):
- OS: Windows 11 Pro 64-bit (10.0, Build 26200)
- DirectX: DirectX 12
- CPU: AMD Ryzen 9 3900X 12-Core (24 CPUs) ~3.8GHz
- RAM: 32 GB
- GPU: NVIDIA GeForce RTX 4070 Ti SUPER
- NVIDIA Driver Version: 32.0.15.9174 (WHQL), Driver Date: 2025-12-30
- Hardware GPU Scheduling (HAGS): Enabled (True)
- Windows scaling / DPI: 150% (144 DPI)
- Multi-monitor setup (Extended):
- 2560x1440 @144Hz (TFG32Q16G, HDR supported)
- 3840x2160 @240Hz (AW3225QF)
- 2560x1440 @144Hz (LG HDR QHD)
Troubleshooting attempted:
- Updated GPU driver to latest installed (32.0.15.9174).
- Tested with current Windows scaling (150%).
- (Add any you tried: reinstall Scaler, DPI override, different host/standalone, single monitor, etc.)
Attachments:
- DxDiag.txt
- Screenshot showing the black Scaler 3 UI
Thank you.
DxDiag.txt (140.3 KB)