Ive just updated to 3.1 (fantastic update by the way) Unfortunately a bug Ive reported multiple times is still there. Sometimes when dragging a midi section from scaler into my DAW (Cubase 14 pro) it completely removes it from scaler and I cant get it back. It doesn’t happen very often, but its enough times to be really, really annoying. Can you please, please, please fix this asap. Its literally just happened again and Ive now lost the midi from one of my scaler tracks, with no way to get it back unless I completely regenerate it from scratch
Hi @proteus this is something I do recall hearing a report of once before. Perhaps from yourself. Regardless this should not be possible and is not something I have ever witnessed or been able to reproduce after testing in multiple DAWs across Mac and PC including Cubase 14 Pro on Windows 11.
You say this does not happen often, suggesting it occurs randomly. If you are able to share an example of this occurring with us we will be happy to investigate. Or even supply more details on when this occurs e.g. are you on Mac or PC? What MIDI section are you dragging from Scaler 3 to your DAW? Chords from the browse page, motion clips from arrange page, multiple arrange page clips etc.
Hi Tristan
I think I may have spotted a pattern, to drag a midi section into my DAW, I highlight with the mouse and keep the button pressed, it would seem to happen if I drag it too quickly. There seems to be some sort of “lag” and if you drag it over too quickly it doesn’t retain the midi section in scaler. To be honest, its usually over too quickly, before I know it, the midi section is in my DAW and no longer in scaler. Its impossible to video this unless I video my entire interaction with scaler everyday so an example would be difficult, but I’m pretty sure its down to this “lag”, it seems to initially remove it from scaler, attach it to the mouse “drag”, if you do this slowly, it then pops the midi section back into scaler while you release it into the DAW, too quickly and its not retained in scaler, I hope this helps
Ive also just had another issue, the first project I created with 3.1 will no longer load in cubase pro 14. Cubase starts up, then it shuts down as soon as I load the project, this has never happened before (This is my first project with 3.1). I had to load the project with all plugins disabled, select scaler and disable that. I save and shut down the project and it loads ok. I don’t get any error messages, it just shuts down
As soon as I then reenable scaler, Cubase just shuts down, no error message, nothing, it just closes
I tried creating a backup of the project with scaler disabled, loaded up the backup, re-enabled scaler and Cubase just shut down again, project seems lost forever ! This is very worrying
Hi @proteus yes this is very odd and not something we have heard any reports of. Were you hosting any particular 3rd party plugins inside of Scaler 3 which may be causing an issue? You might like to consider a clean install of Scaler 3 in case there is an installation issue. Instructions for this are on the Known Issues forum page.
To recover your Cubase project, perhaps you could uninstall Scaler 3, then open your project, The project should open and simply state that the Scaler 3 plugin is missing. Then you can backup the project without Scaler 3 under a different file name.
If I do that, I loose everything inside scaler, I had several tracks in there. I ended up removing scaler from the project anyway then re-adding it, which still resulted in me loosing everything that was inside the original scaler instance
I was using the internal instruments but had disabled them after I had used the midi outputs and assigned them to instruments inside Cubase (I had also dragged out the midi data into Cubase as well)
Hi @proteus it sounds as though you are experiencing some very odd behaviour which I can’t explain i.e. MIDI clips being removed from Scaler 3 after dragging clips and new DAW projects somehow becoming corrupted.
Have you attempted a clean install of Scaler 3? When doing so, be sure to remove all of the files and folders mentioned at the bottom of the Known Issues forum page and reboot your computer after install.
Also which operating system are you using? You are welcome to share you Cubase project here and we can try opening it.
Ive actually removed scaler from that project so it no longer exists in that form
Ive created a new project with scaler 3.1, so far ive managed to open and close it multiple times without any issues, Ill keep tabs on this and if it happens again, ill do a clean install, but this situation is making me quite nervous, not knowing if my project could become unstable at any time
I’m using Windows 11 Pro, 64bit
I had something similar a few days ago in Reaper. Did you try clicking on the Ctrl key while dragging? This is what I did and the behavior was similar like when you drag a file or folder in Windows. If you press and hold Shift or nothing, it moves the item, but if you press and hold Ctrl, it is copied.
EDIT: I tried today again, but everything is OK. Happened twice, I think, then nothing.
Ive just had exactly the same problem happen again, this was a completely different project to the previous one. Id been working on it for about a week or so, no issues. Ive just loaded it up again after about a week of not working on it and cubase immediately shut down. I reopened the project and had to disable all plugins so that I could disable scaler, save and close it down.
I could then reopen the project, but ive lost ALL my scaler tracks again. Ive now performed a clean install (following the instructions at the bottom of the known issues page). I can now open the project again with all plugins enabled but of course Ive lost my scaler tracks within the project. I will keep tabs on this again but there is clearly an issue with the 3.1 update and I no longer have confidence in scalers ability to function normally, this is not a great state of affairs, I use scaler a lot in my projects, now its unusable. Can I ask you to address this problem as a matter of urgency as in its current state, scaler has become unfit for purpose