Welcome to the Scaler Music Forum! We’re glad to have you here. Before you dive in, please take a moment to read through these guidelines to make sure your experience is smooth and enjoyable.
These guidelines are in addition to the Forum FAQ and Terms of Service, which you should read before posting.
Search Before Posting
We have an active and knowledgeable community – chances are, your question has already been asked (and answered). Please search for similar posts before creating a new one. You can use the button at the top to quickly find discussions or solutions.
Customer Support
Please do not use this forum for customer support relating to Scaler Music product purchasers. If you are having problems with your Scaler Music product purchase, downloads or license activations please visit your place of purchase to submit an enquiry. For users that have purchased at Scaler Music please visit Scaler Music Support, for Plugin Boutique customers please Submit A Request at Plugin Boutique.
Be Descriptive When Reporting Bugs
A post titled just “bug” or “it’s not working” doesn’t give us much to go on. When reporting an issue, please include:
- Clear steps to reproduce the problem
- Your operating system and version (e.g., Windows 11 / macOS Ventura)
- Plugin version and DAW
- Any error messages or screenshots
The more detail you provide, the faster we can help you out!
Please Post in the Right Place
Each plugin has its own categories – choosing the right one helps everyone have a smoother experience.
[Plugin Name] – General Discussion
For feedback, tips, community chat, or anything related to the plugin that isn’t a feature request or support issue.
[Plugin Name] – Feature Requests
Got a great idea? We love to hear suggestions on improving our plugins.
[Plugin Name] – Support
Report bugs, find fixes, check known issues and updates here.
Remember to please search for existing topics first.
Include details like your system, plugin version, and screenshots if possible.
Stay Updated
Before posting about a bug or issue, make sure you’re running the latest version of the plugin – updates often include important fixes and improvements.
find release notes in [Plugin Name] Support
Please Stay Respectful and On-Topic
We’re all here to learn and improve. Keep things kind and constructive.
Avoid Duplicate Posts
If you don’t get a response right away, please don’t post the same issue again. Try replying to your original post with more info – that bumps it without cluttering the forum.
Thanks for taking the time to read this
Following these guidelines helps keep the forum useful and enjoyable for everyone. We appreciate your contributions and look forward to your discussions.