Scaler 2.9 causes crashes in different and often unpredictable situations when you save the Cubase project and then try to close Cubase. Then Cubase crashes and freezes. The same thing happens when you add Scaler to some Cubase projects. Then when you save the project and close Cubase, Cubase crashes and freezes. It doesn’t happen in all situations. It also happens, for example, in very small projects where there are only 2 tracks in total. It depends on which VST instruments are in the project. It is a very big problem!
Hi @Leander Sounds like some form of conflict. Did this happen with previous versions of Scaler 2? Does it happen in any other DAW? Can you replicate it in a vanilla project with just Scaler instances? Need to identify whether Scaler 2 is the culprit here.
As far as I know, it didn’t happen in earlier versions. In the Cubase crash files (dmp) Scaler 1.9 is always mentioned as the cause. It is definitely Scaler 1.9.
btw: Sorry, my english only with google translator
Thank you. Received and forwarded. We are expecting a new build soon which will hopefully address some issues a few Windows users have been having with S2.9 and mainly FL but potentially the same issue. Will keep you posted.
Hi @Leander I’ve done some further testing with Scaler 2.9.1 in Cubase 14 on Windows 11 and haven’t seen any crashes like you’re describing. It sounds like it is a bit unpredictable though which makes it difficult to test. If you have a Cubase project which is consistently crashing under certain circumstances would you mind sending that to me somehow?
Would you mind also confirming please that you have uninstalled the Scaler 2.9.1 beta that was sent out privately and installed the public release of 2.9.1?
Ich hatte als Test nur mehrere VST-Instrumentspuren in Cubase Pro 13 erstellt. Davor hatte ich eine Scaler-Spur geladen. Dann hatte ich das Projekt abgespeichert. Cubase konnte danach erfolgreich geschlossen werden. Danach hatte ich das gleiche Projekt erneut geöffnet. Als ich es dann geschlossen hatte, ist Cubase beim Schließen eingefroren. Ich habe jetzt gemerkt, dass das auch bei Scaler 2.8.2 passiert. Aber Version 2.8.2 läuft bei mir ansonsten problemlos. Es wäre vielleicht besser, wenn man sich jetzt auf Scaler 3 konzentriert.
But after long talking with Steinberg support, sending all information I’ve got last message from them - "Dear Mr. P…,
I have feedback from the development. The crashes are caused mainly by “Scaler 2”. Please get in contact with the manufacturer to solve the issue. Unfortunately, there is nothing we can do about it."
I don’t like it because I can’t go on with my work. I need your help to fix this problem.
Windows 10 Home, Cubase Pro 13 (last update), Scaler 2 (last update).
Hi @Evgeny welcome to the forum. As mentioned in previous posts in this thread we haven’t been able to replicate this crash in our testing, and it appeared to be only occurring with the Scaler 2.9.1 beta release, not the official public release.
We were also trying to establish if this was a Cubase specific issue. Do you ever use Scaler 2 with DAWs other than Cubase?
There are couple of troubleshooting steps you can try. First I’d suggest uninstalling Scaler 2, rebooting your computer, and then reinstalling Scaler 2 using the latest version 2.9.1 installer. Also make sure you have installed any Cubase updates.
This may not be related, however there have been reports of improved stability in some cases after disabling OpenGL rendering in Scaler 2 using the ScalerSettings app which might be worth trying. Manage Default Preferences with ScalerSettings
If you continue to see these crashes can you please send us a crash report and we can take a look through and try to figure out what is going wrong.
Hi Tristan. Thanks for reply. Before to write here I tried everything - Updates, uninstalls, reinstalls, reboots, Cubase, Scaler… Trying different versions of Scaler, Cubase… And what I found - I just deleted VST3 version of yore plugin, and it seems to be working (vst 2.4). But of course, it’s not a solution. I’m tired to search. It is not why I purchased this wonderful plugin.
Thanks for advise ScalerSettings app. I tryed it also, set defalt setting and disabed OpenGL rendering in Scaler 2. But all this I was doing after I deleted VST3 version.
Where I can send “Cubase 13.0.51 64bit 2025.2.6 12.45.25.436-freezedump.dmp”?
Hi @Evgeny as we have not been able to replicate this crash with Scaler 2.9.1 it can be tricky to troubleshoot, even with the crash reports. However given there are now two reports of this behaviour it is something we are interested in looking into.
Can you try to give us as much information about how/when the crash occurs as possible? I.e. if you create a blank Cubase project, load just a single instance of Scaler 2, then try to quit Cubase, does it immediately crash? The title of this thread indicates it is only happening occasionally with some projects, not consistently which further complicates things.
Also are you saying you do not see any crashes when using the VST2 Scaler2 instrument plugin? And it is only the VST3 plugin that is leading to crashes? It sounded like you were saying both VST2 and VST3 plugins were causing crashes until you manually deleted the VST3 plugin file. Or does the VST2 version work fine without needing to delete the VST3 file?
Regarding the crash report, are you able to upload to a cloud storage like DropBox or Google Drive? Otherwise you may be able to attach it to an email and send it to us via our contact page Support - Scaler Music
