# V 2.7.2 installation problem **URL:** \ **Category:** Scaler 2 Support\ **Created:** [January 12, 2023, 6:07am UTC](https://forum.scalermusic.com/t/v-2-7-2-installation-problem/12780 "2023-01-12T06:07:51Z")\ **Posts on this page:** 18\ **Page:** 1
**Author:** ![f99](https://avatars.discourse-cdn.com/v4/letter/f/b38774/32.png) [@f99](https://forum.scalermusic.com/u/f99)\ **Post date:** [January 12, 2023, 6:07am UTC](https://forum.scalermusic.com/t/v-2-7-2-installation-problem/12780/1 "2023-01-12T06:07:51Z")
unable to execute file:powershell exe create process failed; code 2. ---
**Author:** ![Ed1](https://yyz2.discourse-cdn.com/flex012/user_avatar/forum.scalermusic.com/ed1/32/263_2.png) [@Ed1](https://forum.scalermusic.com/u/Ed1)\ **Post date:** [January 12, 2023, 6:11am UTC](https://forum.scalermusic.com/t/v-2-7-2-installation-problem/12780/2 "2023-01-12T06:11:33Z")
Hi @f99 You can have a look here, another user had this error previously. It seems to be related to OneDrive and folder permissions: > [@Can not install Scaler2](https://forum.scalermusic.com/t/can-not-install-scaler2/3640/10): > > I’ve solved the problem! Here’s how to solve the problem OneDrive may be automatically installed in Windows Update. turn off OneDrive’s sync settings and break the automatic link to your account. Here’s how to do it. [https://support.office.com/en-us/article/turn-off-disable-or-uninstall-onedrive-f32a17ce-3336-40fe-9c38-6efb09f944b0](https://support.office.com/en-us/article/turn-off-disable-or-uninstall-onedrive-f32a17ce-3336-40fe-9c38-6efb09f944b0) The reason for this step is that the OneDrive synchronization settings will change the write permissions of the document folder when it is set to On. Then… Check if moving the installer file to another location works, otherwise have a look at OneDrive if it is enabled on your system. ---
**Author:** ![f99](https://avatars.discourse-cdn.com/v4/letter/f/b38774/32.png) [@f99](https://forum.scalermusic.com/u/f99)\ **Post date:** [January 12, 2023, 8:38am UTC](https://forum.scalermusic.com/t/v-2-7-2-installation-problem/12780/3 "2023-01-12T08:38:24Z")
Hi Ed1, I don not have installed OneDrive. I am using Cockos Reaper V 6.73 ---
**Author:** ![Frederic](https://avatars.discourse-cdn.com/v4/letter/f/4491bb/32.png) [@Frederic](https://forum.scalermusic.com/u/Frederic)\ **Post date:** [January 12, 2023, 9:45am UTC](https://forum.scalermusic.com/t/v-2-7-2-installation-problem/12780/4 "2023-01-12T09:45:16Z")
Hi @f99 , Could you check the following steps on your system: If you have an antivirus, disable it before installation. OneDrive may be automatically installed in Windows Update. 1. Turn off OneDrive’s sync settings and break the automatic link to your account. Here’s how to do it. [![](https://cdck-file-uploads-canada1.s3.dualstack.ca-central-1.amazonaws.com/flex012/uploads/scalermusic/original/2X/7/772ce213dd5ad3a5de122e414b88c286072f6406.png)Turn off, disable, or uninstall OneDrive - Microsoft Support](https://support.office.com/en-us/article/turn-off-disable-or-uninstall-onedrive-f32a17ce-3336-40fe-9c38-6efb09f944b0) The reason for this step is that the OneDrive synchronization settings will change the write permissions of the document folder when it is set to On. 2. **Turn off the “Ransomware Protection Settings” in WindowsDefender.** 3. You should now have write permissions for the documents folder ---
**Author:** ![f99](https://avatars.discourse-cdn.com/v4/letter/f/b38774/32.png) [@f99](https://forum.scalermusic.com/u/f99)\ **Post date:** [January 12, 2023, 10:31am UTC](https://forum.scalermusic.com/t/v-2-7-2-installation-problem/12780/5 "2023-01-12T10:31:30Z")
Hello Frederic, I have OS: Windows 7 ultimate x64, 8 GB RAM ---
**Author:** ![GhouledKS](https://yyz2.discourse-cdn.com/flex012/user_avatar/forum.scalermusic.com/ghouledks/32/7007_2.png) [@GhouledKS](https://forum.scalermusic.com/u/GhouledKS)\ **Post date:** [January 13, 2023, 1:30am UTC](https://forum.scalermusic.com/t/v-2-7-2-installation-problem/12780/6 "2023-01-13T01:30:29Z")
I’m experiencing a similar problem but I’m not connected to OneDrive. I’ve been a Scaler user for years now and this is the first time an installation error has occurred. ![scaler2errormessasge](https://yyz2.discourse-cdn.com/flex012/images/transparent.png) ---
**Author:** ![GhouledKS](https://yyz2.discourse-cdn.com/flex012/user_avatar/forum.scalermusic.com/ghouledks/32/7007_2.png) [@GhouledKS](https://forum.scalermusic.com/u/GhouledKS)\ **Post date:** [January 13, 2023, 1:36am UTC](https://forum.scalermusic.com/t/v-2-7-2-installation-problem/12780/7 "2023-01-13T01:36:40Z")
Aaaaaand it was the Ransomware Protection. It works thanks!!! ---
**Author:** ![f99](https://avatars.discourse-cdn.com/v4/letter/f/b38774/32.png) [@f99](https://forum.scalermusic.com/u/f99)\ **Post date:** [January 13, 2023, 10:34am UTC](https://forum.scalermusic.com/t/v-2-7-2-installation-problem/12780/8 "2023-01-13T10:34:43Z")
I am using Bitdefender ---
**Author:** ![f99](https://avatars.discourse-cdn.com/v4/letter/f/b38774/32.png) [@f99](https://forum.scalermusic.com/u/f99)\ **Post date:** [January 19, 2023, 10:21pm UTC](https://forum.scalermusic.com/t/v-2-7-2-installation-problem/12780/9 "2023-01-19T22:21:48Z")
Error message “entry point no found user32.dll.” I would like to download and try to install previous version if it is possible? OS: ![prt screen 2](https://cdck-file-uploads-canada1.s3.dualstack.ca-central-1.amazonaws.com/flex012/uploads/scalermusic/original/2X/d/da827950c8211d6665977610affd46488631dfb0.jpeg) Win 7 ultimate x64. ---
**Author:** ![jamieh](https://yyz2.discourse-cdn.com/flex012/user_avatar/forum.scalermusic.com/jamieh/32/1139_2.png) [@jamieh](https://forum.scalermusic.com/u/jamieh)\ **Post date:** [January 19, 2023, 10:29pm UTC](https://forum.scalermusic.com/t/v-2-7-2-installation-problem/12780/10 "2023-01-19T22:29:56Z")
> [@f99](#): > > I would like to download and try to install previous version if it is possible? Go to your PluginBoutique account. You should see previous versions under your downloads for Scaler under a drop down menu. ---
**Author:** ![f99](https://avatars.discourse-cdn.com/v4/letter/f/b38774/32.png) [@f99](https://forum.scalermusic.com/u/f99)\ **Post date:** [January 19, 2023, 10:41pm UTC](https://forum.scalermusic.com/t/v-2-7-2-installation-problem/12780/11 "2023-01-19T22:41:50Z")
There is no previous version under a drop down menu ![prt screen 3](https://yyz2.discourse-cdn.com/flex012/images/transparent.png) ---
**Author:** ![panda](https://avatars.discourse-cdn.com/v4/letter/p/71c47a/32.png) [@panda](https://forum.scalermusic.com/u/panda)\ **Post date:** [January 19, 2023, 10:49pm UTC](https://forum.scalermusic.com/t/v-2-7-2-installation-problem/12780/12 "2023-01-19T22:49:04Z")
> [@f99](#): > > no previous version under a drop down menu Was your first version 2.7.2 or did you have 2.7.1 before that ? My account shows ![pib](https://forum.scalermusic.com/images/transparent.png) user32.dll is the main windows client API; I’ve never seen that before. ---
**Author:** ![jamieh](https://yyz2.discourse-cdn.com/flex012/user_avatar/forum.scalermusic.com/jamieh/32/1139_2.png) [@jamieh](https://forum.scalermusic.com/u/jamieh)\ **Post date:** [January 19, 2023, 10:51pm UTC](https://forum.scalermusic.com/t/v-2-7-2-installation-problem/12780/13 "2023-01-19T22:51:08Z")
That’s means you must have started with that version. Send a PM to @Ed1 and he could sort you out. ---
**Author:** ![f99](https://avatars.discourse-cdn.com/v4/letter/f/b38774/32.png) [@f99](https://forum.scalermusic.com/u/f99)\ **Post date:** [January 19, 2023, 10:51pm UTC](https://forum.scalermusic.com/t/v-2-7-2-installation-problem/12780/14 "2023-01-19T22:51:28Z")
Yes 2.7.2 was my first version ---
**Author:** ![jamieh](https://yyz2.discourse-cdn.com/flex012/user_avatar/forum.scalermusic.com/jamieh/32/1139_2.png) [@jamieh](https://forum.scalermusic.com/u/jamieh)\ **Post date:** [January 19, 2023, 11:49pm UTC](https://forum.scalermusic.com/t/v-2-7-2-installation-problem/12780/15 "2023-01-19T23:49:39Z")
I assumed you had a previous version installed since you wanted to go back. Maybe @Ed1 or @davide might be able to sort it out. Have you turned off any malware or anti virus apps when you install? ---
**Author:** ![f99](https://avatars.discourse-cdn.com/v4/letter/f/b38774/32.png) [@f99](https://forum.scalermusic.com/u/f99)\ **Post date:** [January 20, 2023, 12:09am UTC](https://forum.scalermusic.com/t/v-2-7-2-installation-problem/12780/16 "2023-01-20T00:09:40Z")
Yes I turned off anti virus and anti malware apps ---
**Author:** ![Ed1](https://yyz2.discourse-cdn.com/flex012/user_avatar/forum.scalermusic.com/ed1/32/263_2.png) [@Ed1](https://forum.scalermusic.com/u/Ed1)\ **Post date:** [January 20, 2023, 12:54am UTC](https://forum.scalermusic.com/t/v-2-7-2-installation-problem/12780/17 "2023-01-20T00:54:56Z")
Hi @f99 I sent you a private message to help sort out your issue. Cheers, Ed ---
**Author:** ![f99](https://avatars.discourse-cdn.com/v4/letter/f/b38774/32.png) [@f99](https://forum.scalermusic.com/u/f99)\ **Post date:** [January 20, 2023, 1:03pm UTC](https://forum.scalermusic.com/t/v-2-7-2-installation-problem/12780/18 "2023-01-20T13:03:33Z")
V 2.7.0 works. Big Thx Ed1, jamieh & panda