# Scaler Update-Promises Promises

**URL:** <https://forum.scalermusic.com/t/scaler-update-promises-promises/450>\
**Category:** Scaler 2 General Discussion\
**Created:** [September 7, 2018, 10:19am UTC](https://forum.scalermusic.com/t/scaler-update-promises-promises/450 "2018-09-07T10:19:20Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Johnbee63](https://avatars.discourse-cdn.com/v4/letter/j/ecd19e/32.png) [@Johnbee63](https://forum.scalermusic.com/u/Johnbee63)\
**Post date:** [September 7, 2018, 10:19am UTC](https://forum.scalermusic.com/t/scaler-update-promises-promises/450/1 "2018-09-07T10:19:20Z")

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The other day I got an email from Pluginboutique that said I’m entitled to a free update for Scaler which includes a fretboard. I follow the link for it and have been getting:

**_## We’re sorry, but something went wrong._**

**_We’ve been notified about this issue and we’ll take a look at it shortly._**

**_Thanks for visiting us and sorry for the inconvenience!_**

**_The PluginBoutique Staff_**

So, how much longer will this go on?

Also, I’d like to claim my free copy of Ozone 8 Elements, but I don’t know if I’m on the mailing list for the newsletter or not. When I sign up it tells me my email is already in use. I do have a user name and password as I established two weeks ago when I bought Scaler. I want to know before I buy another (required) plugin that I will get my voucher.

Appreciate any info on these matters

John B.

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**Author:** ![Ed1](https://yyz2.discourse-cdn.com/flex012/user_avatar/forum.scalermusic.com/ed1/32/263_2.png) [@Ed1](https://forum.scalermusic.com/u/Ed1)\
**Post date:** [September 7, 2018, 10:40pm UTC](https://forum.scalermusic.com/t/scaler-update-promises-promises/450/2 "2018-09-07T22:40:56Z")

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Hi @Johnbee63,

Thanks for contacting us, unfortunately, I don’t have info about your support case with Plugin Boutique. I have sent an email to let them know you were experiencing an issue.  
This is a support and development forum for Scaler, I can help you if you have difficulties downloading, installing or running Scaler.

I have sent you a private message to get more info and further assist with your case.

Regards,  
Ed

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**Author:** ![Johnbee63](https://avatars.discourse-cdn.com/v4/letter/j/ecd19e/32.png) [@Johnbee63](https://forum.scalermusic.com/u/Johnbee63)\
**Post date:** [September 7, 2018, 10:53pm UTC](https://forum.scalermusic.com/t/scaler-update-promises-promises/450/3 "2018-09-07T22:53:09Z")

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Thanks Ed. I;m happy to say my issues are solved and I love Scaler!  
JB