Scaler 3 iPad - Audio Cuts out when using certain third party Bluetooth headphones

Scaler 3 Support Fixed
1

Scaler 3 on Ipad pro 12.9 with newest IOS update does not use Sony bluetooth headphone, even if it is set as audio output. I can hear first tone when hitting virtual keyboard and then its quiet. Disconnecting bluetooth headphone, tone is back.
Useless this way for me.

1 Like
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Hi @walterborn.ro, welcome to the forum. Thanks for flagging this - we’ve shared it with our dev team and are working towards a fix as soon as possible. Thanks for your patience in the meantime.

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Same here plays a bit of audio when touching chords but goes out mid chord and then nothing. Latest iOS and latest scaler 3 ipad

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I am having the same issue .

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Welcome to the forum @charlesrobinson854 @Haoleman We’ve just released an update which sorts all fixes save for this third party bluetooth one which we are looking into now. If you have any info that helps our developers (bluetooth headphone model etc) that will help us. See below from another post:

Scaler 3.2.2 iPadOS - Out Now

A focused update improving stability, touch interaction, and playability.

Fixes & Improvements:

  • Fixed stuck notes when playing or using the keyboard
  • Resolved Global Motion getting stuck during playback
  • Improved context menu reliability and responsiveness
  • Fixed Scale Filters and keyboard interaction issues
  • Circle of Fifths improvements: fixed stuck notes and improved keyboard visual feedback
  • Fixed Audio & MIDI settings layout overflow
  • Updated onboarding tutorial

Overall:

  • Smoother performance and more reliable touch behaviour across the app

We are noting that sample rates are being switched with certain third party bluetooth headphones. We are looking into a fix and hope to get this last one soon!

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My Bluetooth model is Beats Solo .

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Scaler update 3.2.2 did not change situation with bluetooth audio. Sony WH1000XM5 here.
Start program, load preset, start play, 1 second of sound and gone.

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Hi @walterborn.ro Yes, please note my comment above. This is a complicated issue which was resolved and re-appeared in the Release Candidate right before release. Works fine with Apple headphones but others seem to have an issue with sample rates, I am hopeful of a fix in the forthcoming days.

1 Like
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Same issue with Sony WH1000XM6 sadly. Hope you find a fix soon

10

Same issue here with Bose earbuds

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Environment

  • Scaler 3 (iPad)

  • Bluetooth: Beats Studio Pro

  • AirPods Pro works fine

Steps

  1. Connect Beats Studio Pro

  2. Open Scaler 3

  3. Play any note or chord

Expected
Normal continuous sound

Actual
First note plays, then audio stops completely

Frequency
Always

Note
Issue does not happen with AirPods Pro

12

Hi @here Just confirming that this issue has been resolved in Scaler 3.2.3 iPad OS now available on the App Store. Please let us know if issues persist for anyone. Thanks.

Version 3.2.3

This update focuses on improving stability, usability, and overall experience.

Fixes & Improvements:

  • Fixed audio dropouts when using Bluetooth headphones
  • Improved in-app feedback flow to better support user experience
  • Added right-click support for keyboard and mouse users

Overall:
Smoother performance, more reliable audio, and improved workflow across the app.

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3.2.3 not available in my Appstore yet.