# Scaler 2 Frozen By Beatport Access **URL:** \ **Category:** Scaler 2 Support\ **Created:** [April 12, 2024, 4:44pm UTC](https://forum.scalermusic.com/t/scaler-2-frozen-by-beatport-access/16041 "2024-04-12T16:44:13Z")\ **Posts on this page:** 19\ **Page:** 1
**Author:** ![djkrissneal](https://avatars.discourse-cdn.com/v4/letter/d/3ab097/32.png) [@djkrissneal](https://forum.scalermusic.com/u/djkrissneal)\ **Post date:** [April 12, 2024, 4:44pm UTC](https://forum.scalermusic.com/t/scaler-2-frozen-by-beatport-access/16041/1 "2024-04-12T16:44:13Z")
First I tried to rent to own Scaler 2, Installed the Beatport Access & it DIDN’T WORK! Gotta refund Then purchased it in full, Still doesn’t work, Stating it’s frozen because Beatport has to be running to fix license, Was told once you have a perpetual license Beatport Access is not needed. The message says otherwise, I just want help getting this to work, Or my money back, I’ve been uninstalling / reinstalling, Rebooting all week & still not working, I can’t toggle anything because Beatport doesn’t work. I am using Mojave 10.14 O.S. ---
**Author:** ![davide](https://yyz2.discourse-cdn.com/flex012/user_avatar/forum.scalermusic.com/davide/32/824_2.png) [@davide](https://forum.scalermusic.com/u/davide)\ **Post date:** [April 12, 2024, 8:57pm UTC](https://forum.scalermusic.com/t/scaler-2-frozen-by-beatport-access/16041/2 "2024-04-12T20:57:27Z")
Hi @djkrissneal and welcome to the forum. Please check the following for a solution: > [@Scaler2 and Beatport Access](https://forum.scalermusic.com/t/scaler2-and-beatport-access/15440/2): > > Hi @didescaler and welcome to the forum, sorry to hear about the trouble you are having I can understand your frustration. Firstly check this thread [Bought Scaler 2 and was completely broken (Beatport Access Authentication)](https://forum.scalermusic.com/t/bought-scaler-2-and-was-completely-broken-beatport-access-authentication/15238) You can always go back to your account at plugin boutique, select scaler, click the dropdown version and download an older version. Please keep us up to date on your progress and let me know if you don’t get anywhere soon and we will see what else we can do. Update from PIB… ---
**Author:** ![djkrissneal](https://avatars.discourse-cdn.com/v4/letter/d/3ab097/32.png) [@djkrissneal](https://forum.scalermusic.com/u/djkrissneal)\ **Post date:** [April 13, 2024, 12:01am UTC](https://forum.scalermusic.com/t/scaler-2-frozen-by-beatport-access/16041/3 "2024-04-13T00:01:01Z")
Tried the uninstall thing & reboot didn’t work, & there is no earlier version in my account in drop down tab all I see is 2.8.2. Where do I find an earlier version? ---
**Author:** ![davide](https://yyz2.discourse-cdn.com/flex012/user_avatar/forum.scalermusic.com/davide/32/824_2.png) [@davide](https://forum.scalermusic.com/u/davide)\ **Post date:** [April 13, 2024, 1:49am UTC](https://forum.scalermusic.com/t/scaler-2-frozen-by-beatport-access/16041/4 "2024-04-13T01:49:58Z")
This is what I see in my account, if you’re not seeing the same thing you need to address with Plugin Boutique. Scaler 2 sales are handled by Plugin Boutique and Beatport studio is a PIB thing so there isn’t anything we can do on this end for you other than try and help. ![Screenshot 2024-04-13 at 11.45.32](https://canada1.discourse-cdn.com/flex012/uploads/scalermusic/original/2X/7/7ce3ae67cb07557a70f555355ef35b9a78b99462.jpeg) ---
**Author:** ![djkrissneal](https://avatars.discourse-cdn.com/v4/letter/d/3ab097/32.png) [@djkrissneal](https://forum.scalermusic.com/u/djkrissneal)\ **Post date:** [April 13, 2024, 3:25am UTC](https://forum.scalermusic.com/t/scaler-2-frozen-by-beatport-access/16041/5 "2024-04-13T03:25:04Z")
OK, I’m finally able to run scaler only when Beatport is running in the backgound No where register the license when I purchased scaler, Doesn’t show in Beatport Access that I own scaler. How can I register my license & run scaler without running Beatport in the background. ---
**Author:** ![djkrissneal](https://avatars.discourse-cdn.com/v4/letter/d/3ab097/32.png) [@djkrissneal](https://forum.scalermusic.com/u/djkrissneal)\ **Post date:** [April 13, 2024, 5:51pm UTC](https://forum.scalermusic.com/t/scaler-2-frozen-by-beatport-access/16041/6 "2024-04-13T17:51:05Z")
OK, My 2.8.2 version of scaler 2 only works when Beatport Access is running, Recieved a 4.99 Refund after Cancelling Scaler 2 rent to own, Purchased license for 39.99 Sat. 4/6/24, Order # 49478496, No where to register the license, Because it only works with Beatport Access, Able to log in on Beatport Access for the first time Fri. 4/12/24 & it only worked for that 1 night, Now it’s back to reading errors when attempting to log in, Also noticed Scaler 2 only showing in my subscriptions as a cancelled order, & not as a license purchase. I think the cancelled rent to own order & Beatport Access is the issue here, Any way to re do this order & register the license so I don’t have to rely on Beatport Access? Very frustrating trying to get this working properly. Thanks In Advance. ---
**Author:** ![davide](https://yyz2.discourse-cdn.com/flex012/user_avatar/forum.scalermusic.com/davide/32/824_2.png) [@davide](https://forum.scalermusic.com/u/davide)\ **Post date:** [April 13, 2024, 11:25pm UTC](https://forum.scalermusic.com/t/scaler-2-frozen-by-beatport-access/16041/7 "2024-04-13T23:25:16Z")
Hey @djkrissneal You really need to have PIB help you with this, just to be clear- Beatport Access is not our product and when you use it or Rent To Own you are using PIB’s proprietary system so issues need to be raised with them. Having said that, and to reiterate to try and help you: Have you checked through that thread I posted earlier. Specifically: > [@Bought Scaler 2 and was completely broken (Beatport Access Authentication)](https://forum.scalermusic.com/t/bought-scaler-2-and-was-completely-broken-beatport-access-authentication/15238/3): > > Solved by delete appdata files for both pluginbotique and Scaler 2 after uninstalling the apps. Rebooted and reinstalled just scaler 2 > [@Scaler2 and Beatport Access](https://forum.scalermusic.com/t/scaler2-and-beatport-access/15440/2): > > Update from PIB: > > “For now, toggling Beatport Access Mode off is the way to approach this, and we have an article detailing how to do it [[here]](https://help.pluginboutique.com/hc/en-us/articles/19022087499412-How-do-I-enter-my-perpetual-licence-if-my-product-is-currently-being-managed-by-Beatport-Access). We could, in future, investigate a change to the behaviour where if the user purchases a product perpetually, we automatically turn off Beatport Access Mode, triggering the plugin to ask for their license.” > [@Scaler2 and Beatport Access](https://forum.scalermusic.com/t/scaler2-and-beatport-access/15440/4): > > After reading the article, I logged on to my Plugins Boutique account and found the DOWNLOAD button for Beatport Access. I downloaded it and installed it again. After logging in Beatport Access with my PB credentials, I saw all of the products I had purchased - Scaler 2, The Advanced Course, Producer’s Course, EQ and Theory. ---
**Author:** ![djkrissneal](https://avatars.discourse-cdn.com/v4/letter/d/3ab097/32.png) [@djkrissneal](https://forum.scalermusic.com/u/djkrissneal)\ **Post date:** [April 14, 2024, 2:34am UTC](https://forum.scalermusic.com/t/scaler-2-frozen-by-beatport-access/16041/8 "2024-04-14T02:34:46Z")
When I log in Beatport Access, I see Scaler 2 in my subscriptions as a rent to own cancelled order, Beatport Access showing it as if I didn’t purchase it, Even when I tried the rent the own & installed everything, It kept reading an unexpected app error. I thought maybe if I purchase it in full and get a license that it would work. Unfortunately it didn’t ---
**Author:** ![djkrissneal](https://avatars.discourse-cdn.com/v4/letter/d/3ab097/32.png) [@djkrissneal](https://forum.scalermusic.com/u/djkrissneal)\ **Post date:** [April 14, 2024, 2:38am UTC](https://forum.scalermusic.com/t/scaler-2-frozen-by-beatport-access/16041/9 "2024-04-14T02:38:32Z")
Where is the download button in PIB? Because when I tried the rent to own, They sent a link to my email to download Beatport Access ---
**Author:** ![djkrissneal](https://avatars.discourse-cdn.com/v4/letter/d/3ab097/32.png) [@djkrissneal](https://forum.scalermusic.com/u/djkrissneal)\ **Post date:** [April 14, 2024, 2:49am UTC](https://forum.scalermusic.com/t/scaler-2-frozen-by-beatport-access/16041/10 "2024-04-14T02:49:34Z")
I see the download button for Rent to own. ---
**Author:** ![DPH](https://avatars.discourse-cdn.com/v4/letter/d/858c86/32.png) [@DPH](https://forum.scalermusic.com/u/DPH)\ **Post date:** [April 16, 2024, 5:01am UTC](https://forum.scalermusic.com/t/scaler-2-frozen-by-beatport-access/16041/11 "2024-04-16T05:01:10Z")
Saw this in my email update for the forum, and I wanted to give my 2 cents. I recommend and suggest not to use Beatport for rent to own. I say go ahead and buy Scaler if you are curious and want a great music theory and composition plugin. I gave up on renting to own Scaler EQ because of Beatport access hanging up. The last straw was that I completed the captcha about 30-40 times and it still wouldn’t log me in. Deleted. I wish they would have a buy-it option after renting it for a little while. It’s all bad programming and policy if you ask me. I know Scaler has nothing to do with it besides Plugin Boutique making it mandatory if you rent to own a plug-in. ---
**Author:** ![crdhd](https://yyz2.discourse-cdn.com/flex012/user_avatar/forum.scalermusic.com/crdhd/32/10661_2.png) [@crdhd](https://forum.scalermusic.com/u/crdhd)\ **Post date:** [July 2, 2024, 2:51pm UTC](https://forum.scalermusic.com/t/scaler-2-frozen-by-beatport-access/16041/12 "2024-07-02T14:51:01Z")
I agree that it would be awesome to be able to pay in advance all of the months that left on the rent to own subscription. I keep having scaler 2 freezing because of the beatport access auth issues, as well as dealing with this really annoying and complex captcha… I have only 3 months left to pay out and it seems like i must suffer through 🫡 By the way, did you end up buying it? I’m curious if my issues will persist after i pay it out. ---
**Author:** ![djkrissneal](https://avatars.discourse-cdn.com/v4/letter/d/3ab097/32.png) [@djkrissneal](https://forum.scalermusic.com/u/djkrissneal)\ **Post date:** [July 2, 2024, 3:55pm UTC](https://forum.scalermusic.com/t/scaler-2-frozen-by-beatport-access/16041/13 "2024-07-02T15:55:16Z")
Yea I ended up purchasing scaler but had a hard time trying to switch the acct. From rent to own, And still wanting me to access beatport for Authorization. My 2012 macbook would not allow me access to beatport. So I logged into my acct on a windows pc and was able to kinda fix things and tried to authorize it that way. Beatport said the problem is, that it doesn’t support my 2012 macbook. I Don’t think that is true, Because I got scaler working well on both devices, for months now. Without the need of Beatport access. However, for some odd reason, out if the blue, The beatport access app thing shows up on my 2012 macbook all the time and I’m able to log in. ---
**Author:** ![poptart.toasteroven](https://avatars.discourse-cdn.com/v4/letter/p/e19adc/32.png) [@poptart.toasteroven](https://forum.scalermusic.com/u/poptart.toasteroven)\ **Post date:** [August 6, 2024, 12:18pm UTC](https://forum.scalermusic.com/t/scaler-2-frozen-by-beatport-access/16041/14 "2024-08-06T12:18:04Z")
what a disaster, immensely regret buying this vst. what a joke. still can’t get it fixed. ---
**Author:** ![ClaudioPorcellana](https://yyz2.discourse-cdn.com/flex012/user_avatar/forum.scalermusic.com/claudioporcellana/32/14242_2.png) [@ClaudioPorcellana](https://forum.scalermusic.com/u/ClaudioPorcellana)\ **Post date:** [August 6, 2024, 12:19pm UTC](https://forum.scalermusic.com/t/scaler-2-frozen-by-beatport-access/16041/15 "2024-08-06T12:19:38Z")
Hi jimmy you have to contact the Plugin Boutique support, because they are only responsible for Beatport access issues ---
**Author:** ![davide](https://yyz2.discourse-cdn.com/flex012/user_avatar/forum.scalermusic.com/davide/32/824_2.png) [@davide](https://forum.scalermusic.com/u/davide)\ **Post date:** [August 6, 2024, 8:46pm UTC](https://forum.scalermusic.com/t/scaler-2-frozen-by-beatport-access/16041/16 "2024-08-06T20:46:04Z")
@poptart.toasteroven Welcome to the forum. What has happened can you elaborate please? We are keen to get any serious issue fixed but your post is a little light on details! As mentioned by @ClaudioPorcellana Beatport is handled by Plugin Boutique but I do believe that one things have been rectified with recent updates on their end. Either way more info on what issues you are having would be helpful. ---
**Author:** ![poptart.toasteroven](https://avatars.discourse-cdn.com/v4/letter/p/e19adc/32.png) [@poptart.toasteroven](https://forum.scalermusic.com/u/poptart.toasteroven)\ **Post date:** [August 6, 2024, 9:50pm UTC](https://forum.scalermusic.com/t/scaler-2-frozen-by-beatport-access/16041/17 "2024-08-06T21:50:56Z")
Nothing has been rectified, I’m obviously still here. HOW DO I USE SCALER WHEN IT’S FROZEN DESPITE HAVING IT IN BEATPORT? That’s literally all I’m asking. I even paid for the full version to skip the rent to own problems and nothing works. Please have support reach out to me asap. I’m losing patience. ---
**Author:** ![poptart.toasteroven](https://avatars.discourse-cdn.com/v4/letter/p/e19adc/32.png) [@poptart.toasteroven](https://forum.scalermusic.com/u/poptart.toasteroven)\ **Post date:** [August 6, 2024, 9:51pm UTC](https://forum.scalermusic.com/t/scaler-2-frozen-by-beatport-access/16041/18 "2024-08-06T21:51:42Z")
I did reach out to them and they haven’t reached back to me. ---
**Author:** ![davide](https://yyz2.discourse-cdn.com/flex012/user_avatar/forum.scalermusic.com/davide/32/824_2.png) [@davide](https://forum.scalermusic.com/u/davide)\ **Post date:** [August 6, 2024, 10:39pm UTC](https://forum.scalermusic.com/t/scaler-2-frozen-by-beatport-access/16041/19 "2024-08-06T22:39:00Z")
Have you read through my posts above? I am sure you will find the solution there. Any complaints and feedback about Beatport access needs to be sent to Plugin Boutique. Nothing we can do about it here. > [@Scaler 2 Frozen By Beatport Access](https://forum.scalermusic.com/t/scaler-2-frozen-by-beatport-access/16041/7): > > Hey @djkrissneal You really need to have PIB help you with this, just to be clear- Beatport Access is not our product and when you use it or Rent To Own you are using PIB’s proprietary system so issues need to be raised with them. Having said that, and to reiterate to try and help you: Have you checked through that thread I posted earlier. Specifically: