# Scaler 2 for IOS stuck in demo mode after purchase problem

**URL:** <https://forum.scalermusic.com/t/scaler-2-for-ios-stuck-in-demo-mode-after-purchase-problem/15158>\
**Category:** Scaler 2 Support\
**Created:** [November 28, 2023, 9:09am UTC](https://forum.scalermusic.com/t/scaler-2-for-ios-stuck-in-demo-mode-after-purchase-problem/15158 "2023-11-28T09:09:27Z")\
**Posts on this page:** 5\
**Page:** 1

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**Author:** ![Denland](https://avatars.discourse-cdn.com/v4/letter/d/a587f6/32.png) [@Denland](https://forum.scalermusic.com/u/Denland)\
**Post date:** [November 28, 2023, 9:09am UTC](https://forum.scalermusic.com/t/scaler-2-for-ios-stuck-in-demo-mode-after-purchase-problem/15158/1 "2023-11-28T09:09:27Z")

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I bought Scaler 2 for IOS while Black Friday sale was on. Now my problem is after I purchased Scaler using the in APP option it did not come out of demo mode. I would like to know how to fix this and I also called Apple tech support. Apple support did not even try to help me fix it instead they just offered me a refund. I took the refund but I would like to purchase it again and get it going. Will I able to get the Black Friday price still? I have the purchase INFO if needed. Pleas let me know if we can work this all out. Thanks. IPAD PRO M2 12.9"

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**Author:** ![davide](https://yyz2.discourse-cdn.com/flex012/user_avatar/forum.scalermusic.com/davide/32/824_2.png) [@davide](https://forum.scalermusic.com/u/davide)\
**Post date:** [November 28, 2023, 9:09pm UTC](https://forum.scalermusic.com/t/scaler-2-for-ios-stuck-in-demo-mode-after-purchase-problem/15158/2 "2023-11-28T21:09:10Z")

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Hi, were you connected online when trying to activate your in-app purchase? Should work fine never had issues with it before. I would just quit out of the app and reload and ensure your iPad is connected to WiFi.

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**Author:** ![Denland](https://avatars.discourse-cdn.com/v4/letter/d/a587f6/32.png) [@Denland](https://forum.scalermusic.com/u/Denland)\
**Post date:** [November 29, 2023, 3:51pm UTC](https://forum.scalermusic.com/t/scaler-2-for-ios-stuck-in-demo-mode-after-purchase-problem/15158/3 "2023-11-29T15:51:32Z")

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Thanks for your reply Davide and yes I was connected to the internet that was how I was capable of downloading the demo and making the in APP purchases. The purchase was on the card we used so it did go though apple support sent us a text to confirm.

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**Author:** ![Denland](https://avatars.discourse-cdn.com/v4/letter/d/a587f6/32.png) [@Denland](https://forum.scalermusic.com/u/Denland)\
**Post date:** [November 30, 2023, 1:12am UTC](https://forum.scalermusic.com/t/scaler-2-for-ios-stuck-in-demo-mode-after-purchase-problem/15158/4 "2023-11-30T01:12:56Z")

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Hi Davide so Apple completed the return in 48 HR like they said. I will try to do the in APP purchase again today i hope all goes well. Wish me luck.

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**Author:** ![Denland](https://avatars.discourse-cdn.com/v4/letter/d/a587f6/32.png) [@Denland](https://forum.scalermusic.com/u/Denland)\
**Post date:** [November 30, 2023, 1:22am UTC](https://forum.scalermusic.com/t/scaler-2-for-ios-stuck-in-demo-mode-after-purchase-problem/15158/5 "2023-11-30T01:22:45Z")

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It loaded without being in demo this time after the in APP purchase YEAAAAA. Let’s gooo. Thanks for your reply Davide, have a great day.