# Plugin Boutique didn't give me a working serial number **URL:** \ **Category:** Scaler 3 Support\ **Created:** [November 28, 2025, 5:15pm UTC](https://forum.scalermusic.com/t/plugin-boutique-didnt-give-me-a-working-serial-number/23979 "2025-11-28T17:15:03Z")\ **Posts on this page:** 2\ **Page:** 1
**Author:** ![hubritic](https://avatars.discourse-cdn.com/v4/letter/h/f9ae1b/32.png) [@hubritic](https://forum.scalermusic.com/u/hubritic)\ **Post date:** [November 28, 2025, 5:15pm UTC](https://forum.scalermusic.com/t/plugin-boutique-didnt-give-me-a-working-serial-number/23979/1 "2025-11-28T17:15:03Z")
I know this is a Plugin Boutique problem. I have opened a support ticket. I am curious if this is happening widely. I bought the scaler 2 → scaler 3 upgrade at Plugin Boutique, tried to active scaler 3 and the license I got gets rejected! ---
**Author:** ![davide](https://yyz2.discourse-cdn.com/flex012/user_avatar/forum.scalermusic.com/davide/32/824_2.png) [@davide](https://forum.scalermusic.com/u/davide)\ **Post date:** [November 28, 2025, 8:41pm UTC](https://forum.scalermusic.com/t/plugin-boutique-didnt-give-me-a-working-serial-number/23979/2 "2025-11-28T20:41:37Z")
Hi looks like you have a redeem code which you need to follow the instructions provided by PIB to redeem that code at [scalermusic.com](http://scalermusic.com) which will add Scaler 3 and a license to your account at Scaler Music. This is from our chatbot: _ **It sounds like you may have a redeem code instead of a serial number. Here’s how to activate Scaler 3 after purchasing from Plugin Boutique:** _ _ **1. Go to your Scaler Music account dashboard.** _ _ **2. Click on the “Redeem” link.** _ _ **3. Enter the code you received from Plugin Boutique.** _ _ **4. Once redeemed, the serial number should appear in your “My Products” section.** _ _ **5. Use that serial number to activate Scaler 3.** _ _**If you’re still having trouble, feel free to submit a support ticket here: [Submit a support ticket](https://scalermusic.com/submit-tickets/).**_