# loading newly purchased Scaler 2 I get an expired trial version stating I need to purchase a license

**URL:** <https://forum.scalermusic.com/t/loading-newly-purchased-scaler-2-i-get-an-expired-trial-version-stating-i-need-to-purchase-a-license/19302>\
**Category:** Scaler 2 Support\
**Tags:** Mac\
**Created:** [March 7, 2025, 10:18pm UTC](https://forum.scalermusic.com/t/loading-newly-purchased-scaler-2-i-get-an-expired-trial-version-stating-i-need-to-purchase-a-license/19302 "2025-03-07T22:18:54Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![Ruitar](https://avatars.discourse-cdn.com/v4/letter/r/87869e/32.png) [@Ruitar](https://forum.scalermusic.com/u/Ruitar)\
**Post date:** [March 7, 2025, 10:18pm UTC](https://forum.scalermusic.com/t/loading-newly-purchased-scaler-2-i-get-an-expired-trial-version-stating-i-need-to-purchase-a-license/19302/1 "2025-03-07T22:18:54Z")

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I’ve purchased Scaler 2, downloaded it, downloaded the Scaler 2 license by control + click to activate it, but get window with a bunch of gobly gook language. Therefore, I can’t use it. Help!

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**Author:** ![davide](https://yyz2.discourse-cdn.com/flex012/user_avatar/forum.scalermusic.com/davide/32/824_2.png) [@davide](https://forum.scalermusic.com/u/davide)\
**Post date:** [March 8, 2025, 4:13am UTC](https://forum.scalermusic.com/t/loading-newly-purchased-scaler-2-i-get-an-expired-trial-version-stating-i-need-to-purchase-a-license/19302/2 "2025-03-08T04:13:01Z")

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Hi Ruitar and welcome to the community. For help with purchases and activations please contact customer support at your place of purchase as per the [community guidelines here](https://forum.scalermusic.com/faq).

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**Author:** ![davide](https://yyz2.discourse-cdn.com/flex012/user_avatar/forum.scalermusic.com/davide/32/824_2.png) [@davide](https://forum.scalermusic.com/u/davide)\
**Post date:** [March 8, 2025, 4:14am UTC](https://forum.scalermusic.com/t/loading-newly-purchased-scaler-2-i-get-an-expired-trial-version-stating-i-need-to-purchase-a-license/19302/3 "2025-03-08T04:14:43Z")

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