# License issue

**URL:** <https://forum.scalermusic.com/t/license-issue/19303>\
**Category:** Scaler 2 Support\
**Created:** [March 7, 2025, 10:19pm UTC](https://forum.scalermusic.com/t/license-issue/19303 "2025-03-07T22:19:11Z")\
**Posts on this page:** 3\
**Page:** 1

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**Author:** ![bombski](https://avatars.discourse-cdn.com/v4/letter/b/85e7bf/32.png) [@bombski](https://forum.scalermusic.com/u/bombski)\
**Post date:** [March 7, 2025, 10:19pm UTC](https://forum.scalermusic.com/t/license-issue/19303/1 "2025-03-07T22:19:11Z")

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I just purchased Scaler 2, unable to download license. Website doesn’t recognize my credentials now. Sent tech support email. No response. Any alternative contact(s)?

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**Author:** ![Tristan](https://yyz2.discourse-cdn.com/flex012/user_avatar/forum.scalermusic.com/tristan/32/10397_2.png) [@Tristan](https://forum.scalermusic.com/u/Tristan)\
**Post date:** [March 7, 2025, 10:53pm UTC](https://forum.scalermusic.com/t/license-issue/19303/2 "2025-03-07T22:53:33Z")

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Hi @bombski where did you purchase from? [scalermusic.com](http://scalermusic.com) or Plugin Boutique? If you purchased from PB you will need to contact them for account issues. If you purchased from Scaler Music you can contact their email support and someone will reply to you ASAP. [Support - Scaler Music](https://scalermusic.com/support/)

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**Author:** ![bombski](https://avatars.discourse-cdn.com/v4/letter/b/85e7bf/32.png) [@bombski](https://forum.scalermusic.com/u/bombski)\
**Post date:** [March 8, 2025, 12:39am UTC](https://forum.scalermusic.com/t/license-issue/19303/3 "2025-03-08T00:39:06Z")

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I purchased it from Scaler music. I’ve sent an email to them thank you so much!