# Instantly crashes when loading user preset

**URL:** <https://forum.scalermusic.com/t/instantly-crashes-when-loading-user-preset/20984>\
**Category:** Scaler 3 General Discussion\
**Created:** [April 2, 2025, 8:35pm UTC](https://forum.scalermusic.com/t/instantly-crashes-when-loading-user-preset/20984 "2025-04-02T20:35:13Z")\
**Posts on this page:** 2\
**Page:** 1

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**Author:** ![gohara6](https://avatars.discourse-cdn.com/v4/letter/g/8491ac/32.png) [@gohara6](https://forum.scalermusic.com/u/gohara6)\
**Post date:** [April 2, 2025, 8:35pm UTC](https://forum.scalermusic.com/t/instantly-crashes-when-loading-user-preset/20984/1 "2025-04-02T20:35:13Z")

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Scaler 3 Version 1.0, Windows, Ableton 12: Opening a previously saved user preset crashes Scaler instantly. Happens with plugin or standalone Scaler. No external VST’s in mixer. So this is fatal to the project.

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**Author:** ![davide](https://yyz2.discourse-cdn.com/flex012/user_avatar/forum.scalermusic.com/davide/32/824_2.png) [@davide](https://forum.scalermusic.com/u/davide)\
**Post date:** [April 2, 2025, 11:29pm UTC](https://forum.scalermusic.com/t/instantly-crashes-when-loading-user-preset/20984/2 "2025-04-02T23:29:52Z")

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That’s not normal behaviour. Please try and create a new preset in a new session and save and reopen. also bear in mind there are so many more external factors at play (external VSTs) etc that we can’t control. So always testing with a vanilla project is best. Have moved away from bug reports to general discussion. Please also download 3.0.1 in your account now.