# Install issues **URL:** \ **Category:** Scaler 2 Support\ **Created:** [August 16, 2023, 12:30am UTC](https://forum.scalermusic.com/t/install-issues/14327 "2023-08-16T00:30:25Z")\ **Posts on this page:** 1\ **Showing post:** 3
**Author:** ![james](https://yyz2.discourse-cdn.com/flex012/user_avatar/forum.scalermusic.com/james/32/541_2.png) [@james](https://forum.scalermusic.com/u/james)\ **Post date:** [August 16, 2023, 2:10am UTC](https://forum.scalermusic.com/t/install-issues/14327/3 "2023-08-16T02:10:32Z")
Hi @mrngbear and welcome to the forum. Sorry to hear you are having issues. Firstly, could you please ensure you are installing the latest version of Scaler form the Plugin Boutique website. Second to this, if the issue still persists you can try turning off OpenGLRendering in the ScalerSettings. Please see this post for details: [Scalar 2 - Black Empty Window with Cakewalk - #7 by Ed1](https://forum.scalermusic.com/t/scalar-2-black-empty-window-with-cakewalk/4492/7) Let us know how you go --- _[View the full topic](https://forum.scalermusic.com/t/install-issues/14327)._