# GUI issue : Black bands convering popup-menus

**URL:** <https://forum.scalermusic.com/t/gui-issue-black-bands-convering-popup-menus/15142>\
**Category:** Scaler 2 Support\
**Tags:** BitwigStudio, Windows\
**Created:** [November 25, 2023, 9:56pm UTC](https://forum.scalermusic.com/t/gui-issue-black-bands-convering-popup-menus/15142 "2023-11-25T21:56:05Z")\
**Posts on this page:** 6\
**Page:** 1

<div class="post-metadata">

**Author:** ![JR\_West](https://avatars.discourse-cdn.com/v4/letter/j/dec6dc/32.png) [@JR\_West](https://forum.scalermusic.com/u/JR_West)\
**Post date:** [November 25, 2023, 9:56pm UTC](https://forum.scalermusic.com/t/gui-issue-black-bands-convering-popup-menus/15142/1 "2023-11-25T21:56:05Z")

</div>

All the popup menus have black bands covering most of the text in the menu. Windows 10. Tried both BitWig and Reaper… same issue. See screenshot.

 ![2023-11-25-134309](https://canada1.discourse-cdn.com/flex012/uploads/scalermusic/original/2X/7/74f729a9e6d8c165250f98dfa03082389d464298.jpeg)

---

<div class="post-metadata">

**Author:** ![jamieh](https://yyz2.discourse-cdn.com/flex012/user_avatar/forum.scalermusic.com/jamieh/32/1139_2.png) [@jamieh](https://forum.scalermusic.com/u/jamieh)\
**Post date:** [November 25, 2023, 11:27pm UTC](https://forum.scalermusic.com/t/gui-issue-black-bands-convering-popup-menus/15142/2 "2023-11-25T23:27:54Z")

</div>

Try turning off OpenGL.  
In Windows from start/search search for and open ScalerSettings and turned off OpenGL. That should help.

---

<div class="post-metadata">

**Author:** ![JR\_West](https://avatars.discourse-cdn.com/v4/letter/j/dec6dc/32.png) [@JR\_West](https://forum.scalermusic.com/u/JR_West)\
**Post date:** [November 25, 2023, 11:40pm UTC](https://forum.scalermusic.com/t/gui-issue-black-bands-convering-popup-menus/15142/3 "2023-11-25T23:40:43Z")

</div>

No effect.

I should have put that in the original post. I saw other issues that suggested turning off OpenGL rendering.

In my case, having OpenGL on or off makes no difference. Same black bands.

---

<div class="post-metadata">

**Author:** ![jamieh](https://yyz2.discourse-cdn.com/flex012/user_avatar/forum.scalermusic.com/jamieh/32/1139_2.png) [@jamieh](https://forum.scalermusic.com/u/jamieh)\
**Post date:** [November 27, 2023, 1:34am UTC](https://forum.scalermusic.com/t/gui-issue-black-bands-convering-popup-menus/15142/4 "2023-11-27T01:34:47Z")

</div>

Is that for ALL menus? In the exact position as a cross? I’ve not seen anything like that before. Which version of Scaler? What’s your video card?

---

<div class="post-metadata">

**Author:** ![JR\_West](https://avatars.discourse-cdn.com/v4/letter/j/dec6dc/32.png) [@JR\_West](https://forum.scalermusic.com/u/JR_West)\
**Post date:** [November 27, 2023, 7:15am UTC](https://forum.scalermusic.com/t/gui-issue-black-bands-convering-popup-menus/15142/5 "2023-11-27T07:15:49Z")

</div>

Yep, all the pop-up menus.

I have the trial version of 2.8.2

The video card is an ATI Radeon Pro W5500

---

<div class="post-metadata">

**Author:** ![jamieh](https://yyz2.discourse-cdn.com/flex012/user_avatar/forum.scalermusic.com/jamieh/32/1139_2.png) [@jamieh](https://forum.scalermusic.com/u/jamieh)\
**Post date:** [November 27, 2023, 4:55pm UTC](https://forum.scalermusic.com/t/gui-issue-black-bands-convering-popup-menus/15142/6 "2023-11-27T16:55:20Z")

</div>

Hopefully one of the Devs will answer soon. Has me stumped since I haven’t come across it before.