# Download and License Issue
**URL:** https://forum.scalermusic.com/t/download-and-license-issue/19307
**Category:** Scaler 2 Support
**Created:** [March 7, 2025, 11:37pm UTC](https://forum.scalermusic.com/t/download-and-license-issue/19307 "2025-03-07T23:37:42Z")
**Posts on this page:** 3
**Page:** 1
### Author:  [@Soul465](https://forum.scalermusic.com/u/Soul465)
#### Post date: [March 7, 2025, 11:37pm UTC](https://forum.scalermusic.com/t/download-and-license-issue/19307/1 "2025-03-07T23:37:42Z")
Hi, I recently purchased Scaler 2 instant and Scaler 3 preorder from the scaler music website and I received an invoice but I don’t believe I have the product. I check in the my products section cause that’s where I expected it to be but its not, just instructions to download it from a download that I don’t have. Has anyone else dealt with this problem
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### Author:  [@Tristan](https://forum.scalermusic.com/u/Tristan)
#### Post date: [March 7, 2025, 11:39pm UTC](https://forum.scalermusic.com/t/download-and-license-issue/19307/2 "2025-03-07T23:39:59Z")
Hi @Soul465 apologies the website is experiencing some issues due to increased traffic. This is being rectified and individual account issues will be addressed as quickly as possible. If you have not already please contact Scaler Music via their support page and you will be contacted as soon as the issue is resolved.
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### Author:  [@Soul465](https://forum.scalermusic.com/u/Soul465)
#### Post date: [March 7, 2025, 11:42pm UTC](https://forum.scalermusic.com/t/download-and-license-issue/19307/3 "2025-03-07T23:42:50Z")
Thank you! I appreciate the quick response.