# 2.4 Installer Errors In Windows 10
**URL:** https://forum.scalermusic.com/t/2-4-installer-errors-in-windows-10/7239
**Category:** Scaler 2 Support
**Created:** [May 26, 2021, 11:25am UTC](https://forum.scalermusic.com/t/2-4-installer-errors-in-windows-10/7239 "2021-05-26T11:25:05Z")
**Posts on this page:** 20
**Page:** 1
### Author:  [@LightWingStudios](https://forum.scalermusic.com/u/LightWingStudios)
#### Post date: [May 26, 2021, 11:25am UTC](https://forum.scalermusic.com/t/2-4-installer-errors-in-windows-10/7239/1 "2021-05-26T11:25:05Z")
It should be saving the files to the current structure which is:
C:\Users\Public\Public Documents\Plugin Boutique\Scaler2
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### Author:  [@jjfagot](https://forum.scalermusic.com/u/jjfagot)
#### Post date: [May 26, 2021, 11:44am UTC](https://forum.scalermusic.com/t/2-4-installer-errors-in-windows-10/7239/2 "2021-05-26T11:44:12Z")
Yes. But it is the antivirus. I have Avast and it showed me several virus suspicious file messages.
I disabled Avast until the next reboot and everything was fine
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### Author:  [@LightWingStudios](https://forum.scalermusic.com/u/LightWingStudios)
#### Post date: [May 26, 2021, 11:55am UTC](https://forum.scalermusic.com/t/2-4-installer-errors-in-windows-10/7239/4 "2021-05-26T11:55:07Z")
I have no AV installed on my Studio PC. I only connect it to The Net when I need to update it. It’s trying to install to directories that do not exist.
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### Author:  [@LightWingStudios](https://forum.scalermusic.com/u/LightWingStudios)
#### Post date: [May 26, 2021, 11:56am UTC](https://forum.scalermusic.com/t/2-4-installer-errors-in-windows-10/7239/5 "2021-05-26T11:56:19Z")
My suggestion is to PULL 2.4 from the PB site until this is fixed otherwise customer systems may be FUBAR’d. 🙂
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### Author:  [@jjfagot](https://forum.scalermusic.com/u/jjfagot)
#### Post date: [May 26, 2021, 12:03pm UTC](https://forum.scalermusic.com/t/2-4-installer-errors-in-windows-10/7239/6 "2021-05-26T12:03:52Z")
Hope you solve it soon. This update is very good for us. I only told you about the antivirus because in my case it gave a lot of suspicious file messages, analyzing, etc.
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### Author:  [@LightWingStudios](https://forum.scalermusic.com/u/LightWingStudios)
#### Post date: [May 26, 2021, 12:05pm UTC](https://forum.scalermusic.com/t/2-4-installer-errors-in-windows-10/7239/7 "2021-05-26T12:05:31Z")
@jjfagot What Operating System are you using?
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### Author:  [@MusicStudent](https://forum.scalermusic.com/u/MusicStudent)
#### Post date: [May 26, 2021, 12:15pm UTC](https://forum.scalermusic.com/t/2-4-installer-errors-in-windows-10/7239/8 "2021-05-26T12:15:42Z")
Install went smoothly here in Win 10 this morning.
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### Author:  [@LightWingStudios](https://forum.scalermusic.com/u/LightWingStudios)
#### Post date: [May 26, 2021, 12:18pm UTC](https://forum.scalermusic.com/t/2-4-installer-errors-in-windows-10/7239/9 "2021-05-26T12:18:09Z")
@MusicStudent
Weird. I even tried installing it as Administrator and STILL it kicks out that error.
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### Author:  [@ClaudioPorcellana](https://forum.scalermusic.com/u/ClaudioPorcellana)
#### Post date: [May 26, 2021, 12:39pm UTC](https://forum.scalermusic.com/t/2-4-installer-errors-in-windows-10/7239/10 "2021-05-26T12:39:56Z")
why don’t just skipping that file?
maybe is not so useful… 😀
FLAC is an audio file I think, so maybe that installing without e.g. extra instruments can do the job
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### Author:  [@ClaudioPorcellana](https://forum.scalermusic.com/u/ClaudioPorcellana)
#### Post date: [May 26, 2021, 12:41pm UTC](https://forum.scalermusic.com/t/2-4-installer-errors-in-windows-10/7239/11 "2021-05-26T12:41:20Z")
And you can check the Windows error list feature to look for further details
Another possible issue is this one
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### Author:  [@Frederic](https://forum.scalermusic.com/u/Frederic)
#### Post date: [May 26, 2021, 12:45pm UTC](https://forum.scalermusic.com/t/2-4-installer-errors-in-windows-10/7239/12 "2021-05-26T12:45:23Z")
Hi @LightWingStudios
Can you please send this screenshot from your computer please:
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### Author:  [@ClaudioPorcellana](https://forum.scalermusic.com/u/ClaudioPorcellana)
#### Post date: [May 26, 2021, 12:51pm UTC](https://forum.scalermusic.com/t/2-4-installer-errors-in-windows-10/7239/13 "2021-05-26T12:51:22Z")
> [@LightWingStudios](#):
>
> C:\Users\Public\Public Documents\Plugin Boutique\Scaler2
But that structure is not mandatory
For example, I just created the Scaler/Sounds folder in my external HD and all FLACs (that are the Scaler’s instruments) are gone there smoothly
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### Author:  [@jjfagot](https://forum.scalermusic.com/u/jjfagot)
#### Post date: [May 26, 2021, 12:56pm UTC](https://forum.scalermusic.com/t/2-4-installer-errors-in-windows-10/7239/14 "2021-05-26T12:56:25Z")
Windows 10. I deactivated the antivirus and everything was fine
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### Author:  [@ClaudioPorcellana](https://forum.scalermusic.com/u/ClaudioPorcellana)
#### Post date: [May 26, 2021, 1:04pm UTC](https://forum.scalermusic.com/t/2-4-installer-errors-in-windows-10/7239/15 "2021-05-26T13:04:19Z")
I just did a Super Mess by purpose
Installed Scaler 2.4 with sounds in my external HD, writing the folder wrongly: Scaler instead of Scaler2
Moved FLAC files (never installed before this release) from my external HD to C:\Users\Public\Public Documents\Plugin Boutique\Scaler2\Sounds
Moved the whole Public Documents\Plugin Boutique\Scaler2 folder from my internal HD to the external HD
Launched Ableton and Scaler works
🎷 📣 🎸 💥
But I have Windows 8.1
Windows 10 sucks
🤣
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### Author:  [@LightWingStudios](https://forum.scalermusic.com/u/LightWingStudios)
#### Post date: [May 26, 2021, 1:11pm UTC](https://forum.scalermusic.com/t/2-4-installer-errors-in-windows-10/7239/16 "2021-05-26T13:11:51Z")
@Frederic
I created a “Documents” folder and copied the PB directory, with subdirectories over to it.
Here is the requested Screenshot. Also, please explain the error that the Unstall DOES NOT exist in the directory when it DOES. See Screenshot also attached.
 
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### Author:  [@LightWingStudios](https://forum.scalermusic.com/u/LightWingStudios)
#### Post date: [May 26, 2021, 1:15pm UTC](https://forum.scalermusic.com/t/2-4-installer-errors-in-windows-10/7239/17 "2021-05-26T13:15:10Z")
@Frederic I get the same error when the program tries to install the “Manual” PDF file. Then get the same messages to all the sound files being installed. ALL the files exist in the appropriate directories/subdirectories the Install programs wants to use. I currently have version 2.3.1 installed and working perfectly.
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### Author:  [@LightWingStudios](https://forum.scalermusic.com/u/LightWingStudios)
#### Post date: [May 26, 2021, 1:45pm UTC](https://forum.scalermusic.com/t/2-4-installer-errors-in-windows-10/7239/18 "2021-05-26T13:45:21Z")
@ClaudioPorcellana Checked the file permission…full control access.
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### Author:  [@jjfagot](https://forum.scalermusic.com/u/jjfagot)
#### Post date: [May 26, 2021, 1:48pm UTC](https://forum.scalermusic.com/t/2-4-installer-errors-in-windows-10/7239/19 "2021-05-26T13:48:21Z")
Perhaps, someone is interested in what I already mentioned on another occasion:
Due to the amount of hard drive Scaler used, I tried FreeMove.
> **[GitHub - imDema/FreeMove: Move directories without breaking shortcuts or...](https://github.com/imDema/FreeMove)**
>
> Move directories without breaking shortcuts or installations
It is a free application that allows you to move any directory to any location (internal or external drives). You simply have to run it as an administrator, select what you want to move and where you want to move it.
On this occasion, when I installed the update, all the files went directly there without problems
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### Author:  [@Frederic](https://forum.scalermusic.com/u/Frederic)
#### Post date: [May 26, 2021, 2:05pm UTC](https://forum.scalermusic.com/t/2-4-installer-errors-in-windows-10/7239/20 "2021-05-26T14:05:29Z")
@LightWingStudios Thanks for your information.
I managed to reproduce this error.
Solution:
Click on start then type “virus”
Click on “Virus & threat protection”
Scroll down to “Controlled folder access”
Click on “Manage controlled folder access”
Switch it off
Lunch install again and you should be fine.
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### Author:  [@LightWingStudios](https://forum.scalermusic.com/u/LightWingStudios)
#### Post date: [May 26, 2021, 2:12pm UTC](https://forum.scalermusic.com/t/2-4-installer-errors-in-windows-10/7239/21 "2021-05-26T14:12:05Z")
@Frederic THAT DID IT! Looks like an obscure “Ransom Ware” protection schema in Win 10. Never had this issue before which is crazy…probably the result of a Windows Update recently which MS doesn’t tell you they are doing. Thank you so much for all your help Frederic! 🙂
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